Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Journal of Multidisciplinary Academic Jurnal Health Sains
Rokiah Kusumapradja
Universitas Esa Unggul Jakarta, Indonesia
Dentistry Education Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Workload, Workplace Spirituality, Organizational Commitment and Turnover Intention in Nurses at M Hospital of Banten, Indonesia Tobias Reinaldo Toti; Endang Ruswanti; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Turnover nurses it’s one of the main problems in hospitals. Outgoing nurses with significant costs to recruiting a new employee, orientation fees, and training new employees it was very harmful for hospital. Thus, this study aimed to determine the effect of workload and workplace spirituality on turnover intention with organizational commitment as an intervening variable in nurses at M hospital. In this study, we collect the data observation from questionnaires at M hospital with 124 nurse respondents using the convenience sampling method. The explanatory causal research model with Path Analysis was used in this study. The results showed that a Workload, Workplace Spirituality, and Organizational Commitment simultaneously influence Turnover Intention, Workload influences Organizational Commitment, Workplace Spirituality influences Organizational Commitment, Organizational Commitment does not influence Turnover Intention, Workload influences Turnover Intention and Workplace Spirituality does not influence Turnover Intention. The research implication is that to reduce the nurse turnover intention, it is necessary to make a workload analysis, arrange the assignment system and make an amount of staff to reduce the workload of nurses in M hospital.
Pengaruh Kualitas Pelayanan dan Kepuasan Pasien Non JKN Terhadap Kinerja Rumah Sakit Melalui Loyalitas Pasien Daniel Novian Dharma Setia Budi; Rokiah Kusumapradja
Jurnal Health Sains Vol. 3 No. 4 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i4.464

Abstract

Hospitals as a complex organization have experienced challenges in the era of the Universal Health Coverage since 2014. Quality of service, patient satisfaction and patient loyalty are factors that support hospital performance. The study was  to see the impact of non UHC health service and patient satisfaction on hospital performance through the level of patient loyalty. The study was at Imanuel Way Halim Hospital Bandar Lampung in September and October 2019 with 178 respondents consisting of non UHC patients. This study uses the Structural Equation Model (SEM) to analyze the pattern of variable relationships. The independent variable is service quality and patient satisfaction, intervening variable is patient loyalty, and the dependent variable is hospital performance. The results showed that customer of Imanuel Way Halim Hospital had good fanatism. The hospital financial performance was good, and respondents rated the quality of hospital services as good, so that they were satisfied and loyal to the hospital. Patient loyalty is determined not only by the quality of service. These three factors (service quality, patient satisfaction and patient loyalty) influence the performance of the hospital.
Co-Authors Daniel Novian Dharma Setia Budi Endang Ruswanti Tobias Reinaldo Toti