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Andry Andry
Universitas Esa Unggul, Jakarta, Indonesia
Dentistry Education Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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The Influenced Factor of Revisits Patient Intention to The Executive Polyclinic Hospital A. Stefanus Andi Pranata; Andry Andry; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The executive polyclinic is one of the health services options available in hospitals, where the trend of visits tends to increase at this time, both prior visits and new visits. The determinants that influence the visit have not been extensively studied empirically. The purpose of this study is to look at the impact of service quality and marketing mix parameters on the frequency of patient return visits, as mediated by patient satisfaction, at Hermina Ciruas Hospital's Executive Polyclinic. This study used a cross-sectional strategy with 201 respondents who were frequent visitors to the Executive Polyclinic of Hermina Ciruas Hospital. The independent variables in this study are reliability, tangibility, responsiveness, assurance, empathy, customer needs, cost, convenience, and communication. Patient satisfaction is the intervening variable. Meanwhile, the intention to return patient is the dependent variable. Path analysis is a type of data analysis. The customer needs factor (b=0.226; p=0.006) has a direct impact on patient satisfaction with the Executive Polyclinic's services. The patient's intention to return to the Executive Polyclinic was influenced by the assurance factor (b=-0.077; p=0.009), tangibility (b=0.257; p=0.027), cost (b=0.043; p=0.042), convenience (b=0.075; p=0.002), and patient satisfaction (b=0.232; p=0.012). The most important aspect influencing the patient's decision to return to the Executive Polyclinic is tangibility. Hospitals must concentrate on maintaining and improving physical facilities in order to maintain the desire for recurrent patient visits
Pengaruh Motivasi dan Imbalan terhadap Kepatuhan Pengisian Rekam Medis M. Tryanza Maulana; Rokiah Kusumapradja; Andry Andry
Jurnal Health Sains Vol. 3 No. 1 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i1.393

Abstract

Minimum Service Standard (SPM), the hospital in which there is information about the standard of hospital medical record service is the completeness of filling medical records 24 hours after completion of service and completeness of informed consent after obtaining clear information has a standard of 100%. This study aims to analyze the influence of understanding about medical records, attitudes, motivations, rewards and work design to the compliance of doctors in filling medical records at Insan Permata Hospital. This study uses a quantitative approach with a research sample of 30 respondents. Data analysis testing using binary logistic regression. The results of the research obtained there is the influence (simultaneous) understanding, motivation, attitude, rewards, and design of the doctor's work to the compliance of medical record filling. Partially there is an influence of motivation and rewards to the doctor's compliance in the filling of medical records. The variable that most affects compliance is motivation and is followed by rewards. It is recommended that IP Hospitals can provide training on medical records for doctors or nurses
Analisis Pengaruh Keputusan Berobat Dalam Memediasi Kunjungan Pasien: Studi SEM Analisis Meutia Arifka Tahajani Husen; Andry Andry; Reza Hilmy
Jurnal Health Sains Vol. 3 No. 3 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i3.453

Abstract

The decision to choose a hospital as a place for treatment is something that can affect patient visits because the decision to seek treatment is able to mediate the positive influence of motivation, consumer interest, perceived quality and brand image on patient visits. This study aims to analyze the effect of motivation, consumer interest, perceived quality and brand image on patient visits with treatment decisions as an intervening variable at Hospital A. This study uses explanatory quantitative analysis of causality with the SEM Analysis method. This study took a sample of 165 visitors ( patients) By using a random sampling technique. The independent variables in this study are motivation, consumer interest, perceived quality and brand image and the dependent variable is patient visits and treatment decisions as intermediary variables. This study shows that there are direct and indirect impacts between motivation, consumer interest, perceived quality and brand image. on patient visits with treatment decisions as an intervening variable at Hospital A. Improving the marketing system of the hospital and improving the health care system so that it can affect motivation, patient interest, perception of quality and brand image in deciding to seek treatment at Hospital A which has a positive influence on increasing patient visits
Pengaruh Kompensasi dan Lingkungan Kerja Terhadap Kinerja Perawat Rumah Sakit Cinta Kasih Tzu Chi dengan Motivasi Kerja Sebagai Variabel Intervening Suriadi Suriadi; MF. Arrozi Adhikara; Andry Andry
Jurnal Health Sains Vol. 3 No. 4 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i4.480

Abstract

Excellent service quality needs to get the main attention in the provision of services in hospitals, for that it is important to improve the performance of nurses as the spearhead of service. This study aims to analyze the effect of compensation and work environment on the performance of nurses at Cinta Kasih Tzu Chi Hospital with work motivation as an intervening variable. This research is a quantitative study with hypothesis testing, carried out in October 2021 - December 2021 with a total of 118 nurses as respondents. Hypothesis testing using path analysis structural equation model (Structural Equation Model. The results show that compensation, work environment and work motivation have a significant effect on nurse performance. Partial test results are as follows: compensation has a significant positive effect on work motivation, work environment has a significant positive effect on motivation work, compensation has a significant negative effect on nurse performance, work environment has a significant positive effect on nurse performance, and work motivation has a significant positive effect on nurse performance.The results of this study are in line with the theory expressed by Bernaddin and Russel (1993) about factors that can affect performance. employees include work motivation and factors that can affect work motivation include compensation and work environment Managerial implications: hospital management needs to improve the employee remuneration system, develop a reward system in the form of intrinsic compensation and improve the hospital governance system that refers to improving the work environment
Effect Of Patient Safety Implementation And Marketing Mix On Outpatient Re-Visiting Interest Of Patients With Patient Trust As An Intervening Variable Jhon perry B Simanjuntak; Andry Andry; Kemala Rita Wahidi
Jurnal Health Sains Vol. 3 No. 10 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i10.637

Abstract

The number of hospitals that stand is a necessity of a form of competition in the field of the health industry. this also affects patients in determining the choice of a place for health services. the interest in patient re-visits can be determined by the factors of implementing patient safety and marketing mix. research objectives: this study aims to analyze the effect of the implementation of patient safety and marketing mix on the interest in re-visiting patients in outpatient hospital 'x' with variables intervening patient confidence. research method: quantitative explanatory because it is to know the relationship between variables that are based on the research hypothesis. the samples in this study used the hair formula, namely (5-10) x n. the number of samples is (5) x 36, so 180sampel will be taken. the analysis technique uses structural equation modelling (sem). results of the study: the implementation of patient safety and marketing mix had a significant effect on patient confidence and interest in re-visiting. trust also significantly affects the patient's re-visiting interest. in addition, this study found that patient confidence mediated the effect of applying patient safety and marketing mix on patient re-visiting interest at "x" hospital bekasi.
Co-Authors A. Stefanus Andi Pranata Jhon perry B Simanjuntak Kemala Rita Wahidi M. Tryanza Maulana Meutia Arifka Tahajani Husen MF. Arrozi Adhikara Reza Hilmy Rokiah Kusumapradja Suriadi Suriadi