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Marisa Karsen
Bina Nusantara University
Computer Science & IT Engineering Mathematics

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Journal : ComTech: Computer, Mathematics and Engineering Applications

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Information Technology (IT) Improvement At PT. Sumber Alfaria Trijaya Marisa Karsen
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 1 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i1.2744

Abstract

Retail industry is the second largest industry after agricultural industry in terms of employment absorption in Indonesia. The situation of the quite dynamic retail industry is marked by the development of modern retail trade and it impacts on traditional markets and suppliers. PT Sumber Alfaria Trijaya, known as Alfamart is one of the best retail company  in Indonesia. It already uses Supply Chain Management and B2B to support their operations. Alfamart also has its own website which provides information about products, outlets, services, and promo. This research discusses about IT improvement. The purpose of this paper is to improve Alfamart IT performance and make innovation on the IT to increase customer satisfaction.  The methodology used is defining the problem, measure, analyst problem, improvement required by Alfamart, and control to monitor the implementation. Problems are identified using SWOT analysis, problem clarification, and business model canvas. Analyzing the problems, solution hypotheses and IT improvement are recommended for Alfamart.  
NFC Implementation to Improve Business Process Marisa Karsen
ComTech: Computer, Mathematics and Engineering Applications Vol. 4 No. 2 (2013): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v4i2.3938

Abstract

Every industry needs IT to improve their business and give faster service to customer. The fast growing of social network (Facebook, Twitter, MySpace, LinkedIn) and Smartphone (Blackberry and iPhone) in Indonesia indicate that Indonesian people are already familiar with high technology and it is the right time to introduce new technology in Indonesia. The problem is, the usage of IT-based system in Indonesia is not optimal. Nowadays, people want to do almost everything faster and more convenient using technology. We know thatuntil now, there are a lot of situations that make people queue or wait to get their need. In this kind of situation, we need something that will change the way to do business, that is in effective and efficient way. NFC (Near Field Communication) is considered suitable as the solution. NFC technology as one of payment systems can increase competitive advantage of the company which implements it and will make it a leader in the industry. This new technology could attract customers, especially Indonesian people in big cities who want to do their transaction in quick and efficient way. NFC is already implemented in Korea and USA as substitution of e-wallet that can help people to make transactions easier and faster. I believe NFC can be implemented in Indonesia to make new trend of doing business.
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