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All Journal International Journal of Organizational Business Excellence (IJOBEX)
Vikas Kumar
University of the West of England, Bristol, United Kingdom
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : International Journal of Organizational Business Excellence (IJOBEX)

 1 
EXPLORING ENABLERS, BARRIERS AND OPPORTUNITIES TO DIGITAL SUPPLY CHAIN MANAGEMENT IN VIETNAMESE MANUFACTURING SMES Nguyen Phuc Khanh Linh; Vikas Kumar; Ximing Ruan
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7138

Abstract

This paper examines the enablers, barriers and opportunities of digital supply chain management (DSCM) in manufacturing Small and Medium-sized Enterprises (SMEs) in Vietnam fromexpert’s perspective. The study is a foundational effort to contribute to the establishment of new digital management era in many emerging economies. Applying a systematic literature review (SLR) of relevant studies and a qualitative data methodology this research also aims to explore the factors affecting technology adoption in supplychain management from managerial perspective of Vietnamese manufacturing SMEs. Findings of the research reveal that the enablers and barriers are classified into four main dimensions which are Organisational, Technological, Strategic and Legal –Ethical issues. In addition, our findings also reveal that external factors deeply influence the adoption intention in Vietnamese manufacturing SMEs. The development of digital SCM could be different in each case according to companies’ characteristics and business environment. Our study therefore adds to the limited research in the domain of digital technology adoption in SMEs in developing country context.
EXPLORING QUALITY DETERMINANTS IN AIRLINE SERVICES: A STUDY OF CUSTOMER EXPERIENCE IN VIETNAM Y Nha Ngoc Hoang; Vikas Kumar; Marlene Amorim
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7139

Abstract

The increasing prices of oil, rank as one of the main threats to airlines. Generally, all airlines will adjust their prices to deal with oil price variations, and this often impacts customer service satisfaction. However, there tends to be gapin research exploring the relationship between the changing oil prices and its impact on customer satisfaction in the airline sector. This research gap widens particularly in the context of an airline operating in the developing country context. This study therefore explores the relationship between oil prices, perceived service quality, customer loyalty and customer satisfaction for a Vietnamese airline. The study reports the findings from a survey of 235 passengers of Vietnam airlines and explores the relationships between prices, service quality, service satisfaction and loyalty. Our findings indicate that increasing oil prices do affect the customer satisfaction negatively however customer loyalty largely remains unaffected.
Examining the Impact of Brexit on Supply Chain Risk Management: Evidence from the UK Manufacturing Sector Adelina Jucyte; Vikas Kumar; Ximing Ruan
International Journal of Organizational Business Excellence Vol. 4 No. 1 (2021): June 2021
Publisher : Bina Nusantara University

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Abstract

The 2016 Brexit Referendum in the UK resulted in a withdrawal from the EU that has brought a lot of uncertainty to the supply chains (SC) in the manufacturing sector. The manufacturing sector that operates in a highly integrated EU market and relies on a significant number of EU workers is facing sharp changes in the SC. To improve resilience to the SC risks caused by Brexit, supply chain risk management (SCRM) can play a crucial role in adopting effective strategies. Although the literature highlights both, advantages and disadvantages of Brexit, this study focuses on the potential consequences on the SC. Through a systematic literature review approach, the research aimed to analyse Brexit impact on SCRM in the manufacturing sector in the UK. The research reveals that the manufacturing sector is not resilient to a barrier to trade risk and suspending SCRM decisions in the latest sequence of political events didn’t help to improve resilience. Findings emphasize the disadvantage of stockpiling due to increased cost and reveal that reorienting SC to a domestic market from the EU could mitigate SC risks more effectively than reorienting to non-EU countries. Research also outlines specific areas where SCM should be aware such as foreign direct investment (FDI) from non-EU countries and increased rates of pay
Impact of Different Conflict Levels on Culturally Diversified Japanese Organisations’ Performance under a Collaborative Conflict Management Style Giang Nguyen; Vikas Kumar
International Journal of Organizational Business Excellence Vol. 4 No. 2 (2021): December 2021
Publisher : Bina Nusantara University

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Abstract

With the increasing globalization, cultural diversity management has emerged as an important issue and it is regarded as a process that helps to maintain a positive workplace environment where the similarities and differences of individuals from different cultural backgrounds are valued and shared. The current research examines the impacts of levels of conflict on Japanese organisations’ performance as well as how the collaboration conflict management style influences this relationship. Drawing on conflict management literature and the five levels of conflict from Speed Leas’ Conflict model, the research develops a research model to examine the moderating effect of collaborative conflict management style (CCMS) on the relationship between different levels of conflicts and organisational performance. Data gathered from 58 Japanese and non-Japanese employees in Japanese companies. Data is analysed through SPSS and two-way ANOVA. The results indicate that conflict intensification triggers a negative impact on organisational performance. It also reveals that at different levels of conflicts, collaboration style has various impacts on the performance.
Co-Authors Adelina Jucyte Giang Nguyen Marlene Amorim Nguyen Phuc Khanh Linh Ximing Ruan Y Nha Ngoc Hoang