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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal ULTIMA Accounting Jurnal Bina Akuntansi Jurnal Ilmiah Akuntansi Peradaban
Ferry Adang
Universitas Tarumanagara
Economics, Econometrics & Finance

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Journal : Jurnal ULTIMA Accounting

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Pengaruh Kualitas Pelayanan Terhadap Tingkat Kepuasan Wajib Pajak Ferry Adang
Ultima Accounting : Jurnal Ilmu Akuntansi Vol 9 No 1 (2017): Ultima Accounting : Jurnal Ilmu Akuntansi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (480.241 KB) | DOI: 10.31937/akuntansi.v9i1.586

Abstract

The purpose of this research is to determine empirically whether the service quality (tangibles, reability, responsiveness, assurance, and empathy) affect taxpayer’s satisfication. This research was conducted by distributing 255 pieces of questionnaires to KPP Pratama Kebon Jeruk Satu. Questionnaires were returned and in the content of 235 pieces and are all used in this research. Multiple Linear Regression was used to the test of hypothesis. The result of this research showed that tangibles, reability, responsiveness, assurance, and emphaty had significant influence in taxpayer’s satisfication. Keywords: Taxpayer’s Satisfication, Tangibles, Reability, Responsiveness, Assurance, Empathy
Co-Authors Amin Wijoyo I Kadek Jesta Askara