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All Journal JURNAL ADMINISTRASI PUBLIK Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Ilmiah Peuradeun Wacana: Jurnal Ilmiah Ilmu Komunikasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Monang Sitorus
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : JURNAL ADMINISTRASI PUBLIK

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Kinerja dan Revitalisasi Birokrasi Publik Monang Sitorus
Jurnal Administrasi Publik Vol. 5 No. 1 (2008): Jurnal Administrasi Publik, Volume 5, Nomor 1, April 2008, ISSN 1412 - 7040
Publisher : Centre for Public Policy and Management Studies

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Abstract

The state is not only the answer of human "fitrah" in the collective life but also is a social contract based on equity. The main pillar that is needed in implementing the social contract is strong bureaucracy. Bureaucracy performance will face full turbulence and uncertainty of threats. Therefore, bureaucracy must be revitalize in accordance with the developmental period. Bureaucratic Reform Committee (BRC) is one of the strategies to revitalize the bureaucratic machine in order to remain exist. The revitalization can be conducted in an incremental and radical way, that is started from official/staff recruitment and then they are trained through the Center of Integrated Apparatur Training. All these can be undertaken if supported by all parties.Keyword: bureaucracy, revitalization, performance
Pengaruh Pemberdayaan dan Perilaku Karyawan terhadap Kualitas Pelayanan Perijinan SIUP pada Dinas Perindustrian dan Perdagangan Kota Medan Monang Sitorus
Jurnal Administrasi Publik Vol. 5 No. 2 (2008): Jurnal Administrasi Publik, Volume 5, Nomor 2, Oktober 2008, ISSN 1412 - 70405
Publisher : Centre for Public Policy and Management Studies

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Abstract

This research analyses the influence of empowerment program and employees' behavior to the quality of services on the issuance of trade permit at Board of Industry and Trade of Medan City. This research employs theories from Clutterbuck and Kernaghan (2003), Mar'at (1981). Grand theory service quality testing writer by Denhardt and Denhardt (2003). Data are collected through a survey. The data were analyzed by using Path Analysis. The influence the empowerment (X1), to service quality (Y) is 22.3%. The influence of employees' behavior to service quality (Y) is 48.6%.Keywords: empowerment, employees behavior and service quality.
Co-Authors Jaswad Jaswad Jaswad, Jaswad