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All Journal Jurnal Ilmiah ASET Gudang Jurnal Multidisiplin Ilmu
Geradin Rehatta
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Journal : Jurnal Ilmiah ASET

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Wisatawan pada Swiss-Belhotel Ambon Geradin Rehatta
Jurnal Ilmiah Aset Vol 20 No 2 (2018): Jurnal ASET Volume 20 No 2
Publisher : STIE Widya Manggala

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Abstract

This study aims to determine the effect of tangible, reliability, responsiveness, assurance, and emphaty to tourist satisfaction. The research method used in this research is explanatory research. Analysis of the data used is multiple regression. The population of this study were all visitors who stayed at the Swiss-belhotel Ambon in July 2017. The sample of this study was taken using purposive sampling method to obtain a sample of 50 tourists. The results showed that in the partial test of tangible, reliability, responsiveness, assurance, and emphaty had a positive effect on tourist satisfaction.
Co-Authors Josef Papilaya Litamahuputty, Dinito Paulus L. Wairisal Welminci Yabloy Yohana Y Oraile