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Umar Wiwi

Jurusan Teknik Mesin FT UNESA

Author-ID : 419521

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

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Analysis Measurement of Quality Service Hotel with Approach of Method Servqual Wiwi, Umar
Jurnal Teknik Industri Vol 9, No 1 (2008): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Hotel UMM Inn is a kind of hotel in Malang at Muhammadiyah Malang University. Hotel UMM Inn in university Commitment of service quality that orients to customer in main prerequisite in supporting a bussines success, especially to service industry. This is caused a service quality is largely depending from who how the service is given. In A Quarter of hotel bussines in malang and the coming of Motel, Wisma and Villa. In this research, method which used in measurement of service quality is method of Servqual. Assessment of quality of service by using method of Servqual reckoned from by difference between expectation and perception of service. Data-Processing taken is calculation of expectation score and perception of custumer, calculation of service gap score, determination of service quality factor and map service variable into Customer Window. Result of this research indicate that score of is quality of hotel service there are 7 valuable service variable of negativity like Hygiene of hotel UMM Inn, availibility of clean water in toilet, accident insurance guarantee and the others. Result of from Customer Window indicate that service variable which must be made by especial priority (Here Concentrate) which must fulfill by hotel management of UMM Inn that is clean of Hygiene of hotel UMM Inn, availibility of clean water in toilet, and departure and the others.

PENGENDALIAN SAFETY STOCK GUNA MEMINIMALKAN BIAYA PENYIMPANAN MELALUI PENDEKATAN SISTEM KANBAN SEBAGAI PENDUKUNG SISTEM PRODUKSI JUST IN TIME Wiwi, Umar; Kristinawati, Eti
Jurnal Teknik Industri Vol 3, No 2 (2002)
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Based on ultimate goal of each company in gaining maximum profit with minimum total cost then one of alternative should be done in achieving this goal is avoiding excessive raw material stock resulting in high storage cost. The object of this research is CV. Pabrik Mesin Guntur Malang,an industrial water pumpcompany which is having difficulty in controlling raw material stock so that it often experiences abundant stocks.So,the problem is how to make stock controli n order to reduce stocks a mount that will result in storage cost reduction. Production S ystem Just in Time applying Karban system, that has been being implemented this far by Toyota Motor Corporation, Japan, is proposed to be implemented in that company as well in order to reduce prevailing inefficiency result from this existing problem. By applying Kanban system as support for the Production System Just in Time, it is shown that the system is capable in reducing stocka mount by 77.56%f or GTR type water pump and 89.59% for GTO type water pump. While reductions of storage cost achieved are78.99% for GTR type water pump and 90.45% for GTO tlpe water pump

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