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All Journal Industrial and Systems Engineering Assessment Journal (INASEA) Journal of Engineering and Technological Sciences Jurnal Ergonomi dan K3 SEEIJ (Social Economics and Ecology International Journal) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan ComTech: Computer, Mathematics and Engineering Applications Jurnal Tekno Industrika : Jurnal Ilmiah Teknik Industri Advance Sustainable Science, Engineering and Technology (ASSET)
Rida Zuraida
Bina Nusantara University
Agriculture, Biological Sciences & Forestry Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mathematics Public Health Social Sciences Other

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Journal : Industrial and Systems Engineering Assessment Journal (INASEA)

 1 
ANALISIS BIAYA PROYEK PENAMBAHAN LAYANAN PADA CALL CENTER YANG MELAYANI DELIVERY ORDER DI PT XYZ Zuraida, Rida
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 12, No 2 (2011): INASEA Vol. 12 No. 2
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Abstract

Call center service is a separated business unit in PT XYZ, a fast food industry company, which served product information and delivery order. Regarding this business unit is also the profit center, so the usage of call center service as outbound call seems to help increasing company’s profit. The research is done to see the function of new service in cost and estimated probable profit. The probable profit is based on payback period and rate of return of the additional project service. The result showed that there are 95.039 calls in a month that means about 9.504 data could be used for telesales, plus 2.851 additinal continuous calls. From the total calls in a month need to be invested to add position and additional telecommunication equipment for 10 positions. Based on the cost analysis and estimated earnings, payback period from this period is about 1 year 7 months in the amount of RoR for 3 years according to position level age as 53,7%.
SKALA PENGUKURAN SHIFT KERJA, BEBAN KERJA, DAN PERSEPSI KESEHATAN SEBAGAI STRESSOR DENGAN FASILITAS MANAJEMEN UNTUK PENANGGULANGANNYA Chie, Ho Hwi; Zuraida, Rida
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 14, No 1 (2013): INASEA Vol. 14 No. 1
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Abstract

Human circadian system causes employees on night shift are at risk of experiencing increased stress, increased workload. Additionally, they should face the consequences of different health condition compared to employees who work on a normal shift during the day. This paper discussed the size of stress levels of employees who work in a night shift system based on (1) workload and (2) health condition, as well as (3) employee’s biological, social, and psychological condition. Other studies have shown that support from company can help employees cope with stress. The support is like management facilities, such as support from supervisor to subordinate, and training support to improve necessary skills. Thus, besides the size of employee stress levels, this study also discusses the relation of company support as stress management. The result is a measurement model of stress level obtained based on Likert scale of 5. In this model, work shift stressors are measured by self-perception of self-satisfaction by the work shift. For occupational health perception, SF-36 is used to measure self-perception of health quality. As for the workload, the measurement of four resources at works using the scale of visuality, audiotory, cognitive, and psycomotor. The implication shows that this stressor measurement scales need to be tested to see the reliability and validity of the work environment in Indonesia, as well as to test the correlation between the variables used with management facilities received by employees.
ANALISIS BEBAN KERJA DAN KELELELAHAN KERJA KARYAWAN FRONT LINER DI INSITITUSI “X” Zuraida, Rida; Jorinatan, Andi; Perkasa, Henrico; Senjaya, Richard
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 14, No 2 (2013): INASEA Vol. 14 No. 2
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Fatigue is generally experienced in working as a result of employee workload. Employees at the Institution X have unique perceived workload. Their workload can lead to the onset of excessive fatigue, and leading to decrease in productivity. This study aims to determine the fatigue of employee subjectively through questionnaires that measure perceptions of fatigue felt by employees using KAUPK2, as well as the potential for fatigue using Fatigue likelihood scoring (FLS), and individual fatigue likelihood scoring (IFLS). The result of fatigue questionnaire (KAUPK2) among all 17 employees has a good value of alpha cronbach 0.8 which showed fatigue at safe levels.It indicated that men and women feel the same feelings of fatigue associated (t value = 1.75 < 2.37). It means workload given by the Institute can be tolerated by the physical and psychic abilities of employees. While the value of FLS, and IFLS in line with the results of the questionnaire – a a relatively safe level is at level 2 and level 3 for the FLS and 0 and 1 for IFLS correlation test between the two – showed no significant relationship. For dealing with risks that may occur due to employee fatigue in the future, institution may make an effort so that the employee would be more responsible for the self-recovery process. The institution could also set the working time to make sure that employee would have enough time for resting, and would identify the likelihood of excessive fatigue periodically.
Co-Authors Abner, Kevin Andi Jorinatan Ardelia Christabel Tobing Ayu, K. Gita Bima Rantautama Chondro Dewo Adi Pratomo Fatoni D Putra, Erfa Felicia Pangestu Hardianto Iridiastadi Henrico Perkasa Heronasia, Sani Ho Hwi Chie Ho Hwi Chie Iftikar Zahedi Sutalaksana Iftikar Zahedi Sutalaksana Ignasius Rian Ismail Abdullah, Ismail K. Gita Ayu Kasih, Tota Pirdo Nainggolan, Nico Notri Sutrisnohadi Pangestu, Felicia Pratomo, Chondro Dewo Adi Rantautama, Bima Ria Audina Stefani Richard Senjaya Roy Wahyudi Shofura, Rafa Suprijanto Suprijanto Sutrisnohadi, Notri Wahyudi, Roy Wisnu Eko Nugroho