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All Journal Pendidikan Bahasa dan Sastra Indonesia Jurnal Penelitian LPPM (Lembaga Penelitian dan Pengabdian kepada Masyarakat) IKIP PGRI MADIUN Widyabastra : Jurnal Ilmiah Pembelajaran Bahasa dan Sastra Indonesia Edukasia: Jurnal Pendidikan dan Pembelajaran
Dhika Puspitasari, Dhika
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Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Edukasia: Jurnal Pendidikan dan Pembelajaran

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Online Complaints on Hotel Services in Indonesia: A Comparison Study of Asian and English-Speaking Country Visitors Nurhikmawati, Agita Risma; Puspitasari, Dhika
EDUKASIA Jurnal Pendidikan dan Pembelajaran Vol. 4 No. 2 (2023): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v4i2.480

Abstract

Communication in the Indonesian hospitality industry impacts on the growth of domestic and foreign tourists’ number who visit the country. And one of the communication forms in this business is visitor review on hospitality platforms. This review offers several advantages since, for example, hotels will be able to find out customers' levels of satisfaction, needs, or complaints on hotel services and facilities. And these aspects can be used to evaluate the business’ performance in gaining profit. Based on that urgency, this study aims to investigate the complaint structures and strategies written by Asian and English-speaking country visitors on both domestic chain hotels (DCH) and international chain hotels (ICH) in the TripAdvisor page, an international-based travel site. Furthermore, a qualitative descriptive research method is employed along with note-taking as the data collection technique, and the theory used is the complaint speech act strategy presented by Trosborg. The results of this study indicate that the complaint structure consists of several components, namely: title, opening sentence, content (complaint sentence), closing sentence, and parting or valediction. In detail, the structure component that appears the least is parting since it is only found in Asian visitor reviews on ICH. While, the most common complaint strategy used by DCH and ICH visitors is annoyance. It can be concluded that there is no significant difference in the use of complaints strategies between Asian and English-speaking country visitors in both DCH and ICH. It happens due to globalization where the world communities carry out high mobility between cultures even though they have geographical boundaries; thus, they are able to influence each other frequently
Metafora Dalam Mantra Kidung Montrawedha Puspitasari, Dhika
EDUKASIA Jurnal Pendidikan dan Pembelajaran Vol. 4 No. 2 (2023): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v4i2.697

Abstract

This study entitled ‘Metaphor in Mantra Kidung Montrawedha’. This mantra is written by Sunan Kalijaga found in the book of Primbon Attasadhur Adammakna. This research explains the types of metaphor based on semantic field. This study uses qualitative descriptive method which is done based on real facts or phenomena. The process of collecting data uses library research technique. This technique explores written sources such as magazine, newspaper, or literature as the data. The result of this study shows that the mantra of Kidung Montrawedha have the types of methaphor are energy, substance, living, and human.
Co-Authors Agnibaya, Rangga Dihtia Rendra Pratama, Dihtia Rendra Muhammad Binur Huda Nurhikmawati, Agita Risma Yunita Furinawati, Yunita