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All Journal Jurnal technoscientia JURNAL TEKNOLOGI TECHNOSCIENTIA
Yuliastuti Ramadhani, Yuliastuti
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Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Earth & Planetary Sciences Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering

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Journal : JURNAL TEKNOLOGI TECHNOSCIENTIA

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ANALISIS KEPUASAN PENGUNJUNG WISATA DENGAN MODEL KANO BERDASARKAN DIMENSI SERVQUAL Ramadhani, Yuliastuti; Suciandani, Praptiwi
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 4 No 1 Agustus 2011
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v4i1.500

Abstract

The aim of the study was to integrate measurement of visitor satisfaction to the service given by management of Pikatan Water Park by using Kano model for identifying proper priority forward performance improvements of each questionnaire. The total which was used to measure was questionnaire consisted of functional question and dysfunctional question that was grouped into servqual dimension (tangible, reliability, responsiveness, assurance, and empathy). The result of 58 respondents who did questionnaire, it was categorized Kano (one-dimensional, must-be, attractive, indifferent, reserve, and questionable). The result of the study according to the respondents, it is obtained that the highest point of tangible dimension, categorized “one dimensional” was 193, whereas other four categories included “must-be” are 63, 73, 127, and 83 res-pectively. According to management, however, tangible dimension categorized “one-dimensional”, to increase visitors, it is necessary to give good interest to each questionnaire and to add each reliability dimension in order to increase city budget.
ANALISA DAYA SAING PERUSAHAAN DITINJAU DARI ASSESMEN TEKNOLOGI Ramadhani, Yuliastuti
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 5 No 1 Agustus 2012
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v5i1.527

Abstract

Company X is a printing company such as making leaflets, banners, billboards and others. There is a competitors in the region makes the company must continue to increase its productivity in accordance with the development of existing technology in order to have a high level of competitiveness. The existence of competitors in the region makes the company must continue to increase its productivity in accordance with the development of existing technology in order to have a high level of competitiveness.The purpose of this study is to determine the strengths, weaknesses, opportunities, threats (SWOT) and determine performasi companies through content technology assessment (Technoware, Humanware, Infoware, and Orgaware) or THIO.The results showed that the SWOT method internal factors force score the highest points are the location of manufacturing sites is strategically located on the roadsite, the weakness factors is on the highest score of machinery because most existing engines are still using old technology, and opportunity analysis on external factors highest score is the level of technological progress, as well as a threat the highest score is the emergence of new competitors. While THIO obtained from the technological content of each component as follows: Technoware = 0633, Humanware = 0699, Infoware = 0439, Orgaware = 0498. In comparison has been measured also in similar companies in the company Y (as benchmarking) has a value of each component Technoware = 0.801; Humanware = 0.79; Infoware = 0.64; Orgaware = 0.78,.
Co-Authors Suciandani, Praptiwi Suciandani, Praptiwi