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All Journal EconBank : Journal Economics and Banking BALANCE: Economic, Business, Management and Accounting Journal Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Litbang Kota Pekalongan Jurnal Abdi Masyarakat Indonesia Padma: Jurnal Pengabdian Kepada Masyarakat Sahmiyya: Jurnal Ekonomi dan Bisnis Applied Accounting and Management Review
Jilma Dewi Ayu Ningtyas
UIN K.H. Abdurrahman Wahid Pekalongan
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Public Health Social Sciences Other

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Journal : Applied Accounting and Management Review

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THE INFLUENCE OF ACADEMIC SERVICE QUALITY ON STUDENT SATISFACTION AT PUSMANU PEKALONGAN POLYTECHNIC Singgih Setiawan; Jilma Dewi Ayuningtyas
Applied Accounting and Management Review (AAMAR) Vol 1, No 2 (2022): APPLIED ACCOUNTING AND MANAGEMENT REVIEW (AAMAR)
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.646 KB) | DOI: 10.32497/aamar.v1i2.4172

Abstract

This study aims to examine the effect of Physical Evidence (X1), Reliability (X2), Responsiveness (X3), Assurance (X4) and Empathy (X5), on Student Satisfaction (Y). To test these variables, the researcher chose the campus as the research object. The research was conducted by distributing questionnaires to 100 students of the Pusmanu Pekalongan Polytechnic. The research sample was taken using the Stratified Random Sampling technique. The results showed that Physical Evidence (X1), Reliability (X2), Responsiveness (X3), Assurance (X4) and Empathy (X5) had a significant positive effect on Student Satisfaction (Y) at the Polytechnic Pusmanu Pekalongan. But Assurance (X4) and Empathy (X5) are variables that have a strong influence on Student Satisfaction (Y) at Pusmanu Pekalongan Polytechnic.
Co-Authors Addavis Sa`adiyah Zaen Ade Gunawan Anggiya Misti Olivya D. S., Bayu Wirawan Haris Syuhada Pratomo Cahyo Kurniawan Ria Anisatus Sholihah Risnawati, Heni Rizqi Mursalina Rohmad Abidin Singgih Setiawan