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KAITAN PELAYANAN PRIMA, PROFESSIONALISM DAN BUDAYA KERJA KARYAWAN PADA KEPUASAN MASYARAKAT DI KECAMATAN CANDISARI KOTA SEMARANG Tri Lestari Hadiati
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 19 No. 2 (2022): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v19i2.582

Abstract

Sumber daya manusia memiliki peranan penting dalam memberikan pelayanan, karena tanpa sumber daya manusia suatu kegiatan tidak dapat berjalan dengan baik. Untuk memberikan pelayanan yang baik kepada masyarakat diperlukan berbagai aspek penting, seperti pelayanan prima, profesionalisme dan budaya kerja. Tujuan dari penelitian ini adalah untuk mengkaji dan menganalisis pengaruh pelayanan prima, profesionalisme dan budaya kerja secara bersama-sama pada kepuasan masyarakat. Penelitian ini bertujuan untuk menguji pengaruh pelayanan prima, profesionalisme dan budaya kerja pada kepuasan masyarakat. Penelitian ini menggunakan pendekatan kuantitatif dengan desain ex post facto. Jadi dalam penelitian ini tidak menggunakan perlakuan terhadap variabel penelitian tetapi meneliti fakta-fakta yang telah terjadi dan telah dilakukan oleh subjek penelitian. Hasil penelitian menjelaskan bahwa pelayanan prima berpengaruh positif dan signifikan terhadap peningkatan kepuasan masyarakat, profesionalisme berpengaruh positif dan signifikan terhadap peningkatan kepuasan masyarakat, budaya kerja berpengaruh positif dan signifikan pada peningkatan kepuasan masyarakat di Kecamatan Candisari Kota Semarang.
MODEL KEBIJAKAN POLITIK PEMERINTAH LOKAL DALAM PENETAPAN ANGGARAN PENDAPATAN DAN BELANJA DAERAH (Studi Pada Lembaga Legislatif Kabupaten Grobogan) Tri Lestari Hadiati; Agus Siswanto
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 20 No. 1 (2023): April : Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v20i1.677

Abstract

The political policy of the local government in establishing the Regional Revenue and Expenditure Budget (APBD), is an Annual Financial Plan (RKT) prepared by the local regional government and jointly approved by the Regional Head (KDH) and the Regional People's Representative Council (DPRD). There are certain obstacles such as the emergence of executive dominance or legislative domination in designing, discussing and approving the APBD. The purpose of this study is to analyze the political policy model of the local government (Grobogan Regency) in determining the APBD. This study uses a qualitative method whose analysis is descriptive. Researchers use naturalistic and normative juridical approaches. The data used are primary and secondary data. Data collection techniques using interviews, observation and documentation. Data analysis techniques go through four stages, namely gathering information, data reduction, data presentation, and drawing conclusions. The results of this study conclude the political policy model of executive domination that occurred in Grobogan Regency. Facts on the ground show that the political policies implemented by the Grobogan Regency DPRD have the authority to approve the RAPBD determination, as well as the authority to reject the proposed RAPBD through the factions in the DPRD. However, this rejection never occurred during the research period (2021-2022). Even if this can be done when the DPRD has valid data regarding irregularities committed by the Regional Government. This diametrical position and role relationship is because there are legal consequences if the RAPBD is rejected by the DPRD. The legal consequence is that the implementation of government activities in the institution cannot be carried out properly and it will also have fatal consequences for slowed development in its territory. However, in the end, the DPRD, through a plenary meeting, even though it was difficult, had to give approval for the determination of the APBD, which paid little attention to benefits for the community.
Dampak Implementasi Program Rumah Tidak Layak Huni (RTLH) Pada Rakyat Penerima Manfaat : (Studi Di Kecamatan Rowosari Kabupaten Kendal) Tri Lestari Hadiati; Hidayat Hidayat
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 20 No. 2 (2023): Oktober : Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v20i2.1125

Abstract

In the 1945 Constitution Article 28 H of Amendment IV, it is stated that "Home is one of the basic rights of every citizen, so every citizen has the right to a place to live and a healthy living environment". Observing this, the people have the right to own their own homes. The fact is that realizing a livable home is not easy, for most poor people. This is also the case in Rowosari Sub-district, Kendal Regency, where in the last three years (2021-2023) a number of poor people who live in uninhabitable houses have received financial assistance from the RTLH Program. The purpose of this study is to analyze the impact of the RTLH Program Implementation on the poor beneficiaries. The type of research used is complementary descriptive research, the population is all poor beneficiaries in 2023 totaling 40 people. The sampling technique is with the census technique, the data collection is by observation, interview, questionnaire & documentation. The data analysis technique uses descriptive qualitative methods with percentages.Based on the study of Edward III Implementation Theory & Evaluation Theory, the implementation of the RTLH Program for 40 families in Rowosari Sub-district had a very good impact (above 75%). Although some other recipients said the impact was only good (65%-74.99%). However, a small proportion (2.5%-12.5%) said that the impact was quite small for them, because they had high expectations, tending to expect total assistance, to improve their lives.
Co-Authors Agus Bambang Siswanto Antin Novitasari Hendy Dwi Mulyono Hidayat Hidayat Indah Fajarwati Johan Dwi Saputra Riyadi Riyadi