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All Journal Aliansi : Jurnal Manajemen dan Bisnis International Journal of Asian Business and Management (IJABM) Journal of Innovative and Creativity Equilibrium Point : Jurnal Manajemen Bisnis
Nurwulan Kusuma Devi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Journal of Innovative and Creativity

 1 
Analisis Pengaruh Citra Rumah Sakit Dan Kualitas Pelayanan Terhadap Kepuasan Pasien Di Instalasi Rawat Inap Rumah Sakit Umum Daerah (RSUD) Kota Tangerang Dewi Winarsih; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2135

Abstract

Hospitals as public service institutions are required to provide services that are available, continuous, acceptable, easily accessible, affordable, and of quality. Hospital image and service quality as a liaison and guardian of relationships with customers to maintain patient satisfaction. This study is to analyze the influence of hospital image and service quality simultaneously on inpatient satisfaction at Tangerang City Hospital. The research method uses a quantitative cross-sectional approach with a saturated technique sample (84 respondents). Data were collected through questionnaires and analyzed using the interval analysis method. The results show that there is a significant influence between hospital image and service quality on patient satisfaction (T sig test = 0.000 <0.05; F sig test = 0.000). The conclusion and suggestion of the researcher is that the variables of hospital image and service quality together can provide a positive and significant influence on patient satisfaction at Tangerang City Hospital and management support, technical services both medical and non-medical, communication staff, and infrastructure facilities to strengthen patient satisfaction.
Pengaruh Kompetensi, Motivasi dan Beban Kerja terhadap Kinerja Perawat IGD RSUD Jatisampurna Huswatun Hasanah; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2137

Abstract

Huswatun Hasanah, Nursing care given to patients is assessed as nurse performance. Achievement of good performance is supported by high motivation, competence possessed by nurses, and reduced workload that is the responsibility of nurses. This study aims to analyze the effect of motivation, competence and workload on the performance of nurses at RSUD Jatisampurna.Method: This study uses a quantitative research type with a cross- sectional approach. The sampling technique in this study is a saturated sample with a total of 35 nurses. The instrument in the study used a questionnaire. The data analysis technique used is the analysis used multiple linear regression. Research with N = 35 through the T Test showed that t count > t table or 46.839 > 2.032 with a significance value of 0.001 < 0.05, meaning that Competence (X1) has a significant effect on the performance of nurses Through the T Test, it shows that t count > t table or 44.424 > 2.032 with a significance value of 0.001 < 0.05, meaning that motivation (X2) has a significant effect on on the performance of nurses. Through the T Test, it shows that t count > t table or 14.375 > 2.032 with a significance value of 0.001 < 0.05, meaning that workload (X3) has a significant effect on on the performance of nurses. Through the F Test with f count > f table or 1.29.074014 > 4.12 with a significance level of 0.00 < 0.05, this means that simultaneously there is an Competence, motivation and workload jointly influence the performance of nurses. Competence influences nurses performance, Competence influences nurses performance, motivation influences nurses performance, and workload influences nurses performance. Competence, motivation and workload jointly influence the performance of nurses.
Co-Authors Chaidir Achmad Dewi Winarsih Eddy Hermawan Hasudungan Panjaitan Feriandy Haspul Naser Heberlolo Simbolon Huswatun Hasanah Ifah Masrifah Kunto Atmojo Meini Prihantati Meirna Milisani MUhammmad Sobri Putri Sarirati Ratnawita Ratnawita Wiwit Damayanti