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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik
Julia Theresia Patty
Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pttimura, Indonesia
Decision Sciences, Operations Research & Management

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Analisis Kinerja Pelayanan Kesehatan Tenaga Medis Di Puskesmas Air Besar Negeri Batu Merah Kecamatan Sirimau Kota Ambon Provinsi Maluku Sukma Muhammad; Iriane Sosiawaty Ponto; Julia Theresia Patty
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3740

Abstract

This research is a qualitative descriptive research. Aims to analyze and explain the Analysis of Health Service Performance of Medical Personnel at Puskesmas Air Besar, Batu Merah Village, Sirimau District, Ambon City, Maluku Province. Informants in this study amounted to 6 people. Data collection techniques used are observation, interviews and documentation and analysis techniques using the interactive analysis model from Miles and Huberman, namely conducting data reduction, presenting data and drawing conclusions. The results of this study indicate that the Analysis of Health Service Performance of Medical Personnel at the Air Besar Health Center, Batu Merah Village, Sirimau District, Ambon City, Maluku Province, is effective but not optimal. The five indicators are influenced by the quality factors of health service performance at the community health center (Puskesmas).
KINERJA PEGAWAI DI PT. PELINDO IV CABANG AMBON DALAM PELAYANAN KEPELABUHANAN Untung Tomagola; Pieter S.Soselisa; Julia Theresia Patty
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3770

Abstract

This research was carried out at the PT. Pelindo IV Ambon Branch (Ambon Container Terminal) This research was motivated by the lack of direct socialization from the Ambon Container Terminal to service users regarding existing SOPs, for example socialization of the issue of ship visit fees, and the unavailability of suggestion box facilities so that it makes it difficult for service users in submitting a complaint. The informants taken in this study were limited to employees of the Ambon Container Terminal. This type of research is descriptive research that describes the performance of employees in port services. Data collection techniques are carried out by means of observation, interviews and documentation. The data analysis technique used in this study is a qualitative descriptive technique. The results of this study indicate that the performance of employees in port services using the mangkunegara method is running quite well, this can be seen from the existing SOPs. It is recommended that the Pelindo IV Ambon branch office (ambon container terminal) carry out more supervision, provide more adequate equipment and conduct training for employees.
Co-Authors Iriane Sosiawaty Ponto Soselisa, Pieter S. Sukma Muhammad Untung Tomagola