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All Journal Jurnal Ilmiah Universitas Batanghari Jambi JATI (Jurnal Mahasiswa Teknik Informatika) BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Restikom : Riset Teknik Informatika dan Komputer JiTEKH (Jurnal Ilmiah Teknologi Harapan) Rambideun : Jurnal Pengabdian Kepada Masyarakat J-Intech (Journal of Information and Technology) Nuansa Informatika Journal Innovations Computer Science Computing Insight: Journal of Computer Science
Andriyan Rizki Jatmiko
Sistem Informasi, Universitas Merdeka Malang
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Journal : J-Intech (Journal of Information and Technology)

 1 
Analisis Kepuasan Pengguna Website PPDB Online Dengan Penerapan Metode Webqual 4.0 dan IPA (Studi SMK Negeri 1 Labuan Bajo) Indriani, Liliosa; Jatmiko, Andriyan Rizki
J-INTECH (Journal of Information and Technology) Vol 12 No 02 (2024): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v12i02.1282

Abstract

PPDB online is an integrated innovative service website designed by the Province of NTT in collaboration with TELKOM to facilitate and optimize the selection process in the implementation of PPDB (new student registration), the aim of which is to make it easier for prospective new students and their parents at the registration stage. Of course, many students experience difficulties such as registration confusion when they first use the PPDB website because there are too many features on the website. Based on this problem, the following research was carried out in order to understand the extent of user acceptance of the online PPDB website, an analysis of user satisfaction with the website must be carried out. Therefore, an analysis must be carried out regarding the factors that have an impact on the quality of user satisfaction. The aim of this research is to analyze the quality of the online PPDB website based on user satisfaction using the Webqual 4.0 and Importance Performance Analysis (IPA) methods. Webqual 4.0 is determined as a questionnaire preparation flow and Importance Performance Analysis (IPA) is determined as an analysis tool in the form of Gap Analysis and Cartesian quadrants. This research used accidental sampling with the number of respondents being 1,575 active students at SMK Negeri 1 Labuan Bajo with the total sample in this study being 94 students at SMK Negeri 1 Labuan Bajo class Slovin's formula. Based on the results of the level of conformity on the PPDB Online website, the usability variable is 104.84%, the information variable is 96.05%, and the interaction variable is 103.09%. This shows that the indicators for information quality, the actual quality (performance) perceived by users, are not in accordance with the expected ideal quality (importance). The results of the gap level on the PPDB Online website for the usability, information, interaction and user satisfaction variables are 0.014817, the gap value is positive 0, meaning the quality of the website meets user needs. However, there are still several indicators in the importance performance analysis (IPA) quadrant that do not meet user satisfaction.
Evaluasi Tingkat Kepuasan Pengguna Aplikasi Unmer Malang Digital Library Menggunakan Metode EUCS Aldiansyah, Muhammad Yusuf; Jatmiko, Andriyan Rizki
J-INTECH (Journal of Information and Technology) Vol 12 No 02 (2024): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v12i02.1324

Abstract

The Unmer Malang Digital Library application, an online platform established on December 14, 2023, has not yet been reviewed from a user satisfaction perspective since its inception. This study aims to evaluate user satisfaction with the application and test related hypotheses. Utilizing the End User Computing Satisfaction method and the Accidental Sampling technique for data collection, the results indicate that users are generally satisfied with the platform. Scores for various variables were: content at 3.89, accuracy at 4.15, layout averaging 4.06, ease of use at 4.11, and timeliness averaging 4. The study's hypothesis suggests that accuracy, format, and timeliness significantly affect user satisfaction, whereas content and ease of use do not have a notable impact.
Co-Authors Adil, Madre Volenta Agus Suryanto Aldiansyah, Muhammad Yusuf Apridiani, Avelina Arifiyani, Ferent Cindy Erlangga Harndika Putra Ervina Purwaningtyas Fandi Yulian Pamuji Firnanda Al-Islama Achyunda Putra Hoar, Wilhelmina Sonya Hudan Eka Rosyadi Indriani, Liliosa Karyudi, Mochammad Daffa Putra Legong, Gissela lendamanu, jemmy Maula, Sheila Hikmatul Muhamat Ilham Ardiansa Ardiansa Nelo, Katharina Siena Owen Epifania, Yeremia Pio Mario Renwarin Purwaningtyas, Ervina Putra, Erlangga Harndika Putra, Firnanda Al Islama Achyunda Ramadhan, Viry Puspaning Rizza Muhammad Arief Saputra, Guido Cahaya Widea Gabriella Wilhelmina Sonya Hoar