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All Journal Jurnal Ilmiah Universitas Batanghari Jambi JATI (Jurnal Mahasiswa Teknik Informatika) BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Restikom : Riset Teknik Informatika dan Komputer JiTEKH (Jurnal Ilmiah Teknologi Harapan) Rambideun : Jurnal Pengabdian Kepada Masyarakat J-Intech (Journal of Information and Technology) Nuansa Informatika Journal Innovations Computer Science Computing Insight: Journal of Computer Science
Andriyan Rizki Jatmiko
Sistem Informasi, Universitas Merdeka Malang
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Journal : Journal Innovations Computer Science

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User Interface Evaluation and Design Recommendations for the Tulungagung Portal Website Using the Heuristic Evaluation Method Maula, Sheila Hikmatul; Ramadhan, Viry Puspaning; Jatmiko, Andriyan Rizki
Journal Innovations Computer Science Vol. 4 No. 2 (2025): November
Publisher : Yayasan Kawanad

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56347/jics.v4i2.300

Abstract

Government websites serve as essential platforms for delivering information and public services online, yet many still face usability challenges. The present study evaluates the user interface of the Tulungagung Regency Government website and provides interface improvement recommendations. The research utilized a heuristic evaluation method involving three evaluators and applied ten heuristic principles to identify usability issues. Data were collected through direct observation, documentation, and user questionnaires. Interface improvement recommendations were designed as a high-fidelity prototype using Figma. To test the effectiveness of the proposed design, usability testing was conducted using the System Usability Scale (SUS) method involving 25 respondents. The study found key issues including inconsistent visual design, disorganized menu structure, and lack of system feedback. The usability testing results indicated a significant increase in usability scores with the redesigned prototype compared to the original version. The research contributes to the development of more user-friendly government websites and can serve as a reference for similar interface evaluations in the public sector.
Co-Authors Adil, Madre Volenta Agus Suryanto Aldiansyah, Muhammad Yusuf Apridiani, Avelina Arifiyani, Ferent Cindy Erlangga Harndika Putra Ervina Purwaningtyas Fandi Yulian Pamuji Firnanda Al-Islama Achyunda Putra Hoar, Wilhelmina Sonya Hudan Eka Rosyadi Indriani, Liliosa Karyudi, Mochammad Daffa Putra Legong, Gissela lendamanu, jemmy Maula, Sheila Hikmatul Muhamat Ilham Ardiansa Ardiansa Nelo, Katharina Siena Owen Epifania, Yeremia Pio Mario Renwarin Purwaningtyas, Ervina Putra, Erlangga Harndika Putra, Firnanda Al Islama Achyunda Ramadhan, Viry Puspaning Rizza Muhammad Arief Saputra, Guido Cahaya Widea Gabriella Wilhelmina Sonya Hoar