Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Indonesian Journal of Contemporary Multidisciplinary Research
Bima Aji Maulana
Universitas Sebelas Maret
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Indonesian Journal of Contemporary Multidisciplinary Research

 1 
The Use of Machine Learning in the Analysis of Pawnshop Digital Service on Customer Satisfaction Bima Aji Maulana; Ni Komang Septia Noriska
Indonesian Journal of Contemporary Multidisciplinary Research Vol. 2 No. 4 (2023): July 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/modern.v2i4.4612

Abstract

This study uses analytical techniques, machine learning technology, and questionnaire surveys to assess how well Pegadaian Digital Service treats pawnshop customers. The study findings show that the service quality of Pegadaian Digital Service which includes elements such as application, fluency, speed, ease of use, service function, connection, interface/appearance, and ease of use, significantly affects customer satisfaction, although the two analytical methods used in this study are slightly different due to the demographic coverage of the sample. In addition, sentiment stems from the results of machine learning data processing, with 6.8% neutral, 46.4% negative (dissatisfied), and 46.8% positive (appointed). Meanwhile, survey data shows that 80% of clients in the Karanganyar area are satisfied, including 10% very satisfied, 20% satisfied, and 50% quite satisfied
Co-Authors Ni Komang Septia Noriska