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Reina, Reina
Bina Nusantara University
Computer Science & IT Economics, Econometrics & Finance Engineering Mathematics

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Journal : Binus Business Review

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Faktor-Faktor yang Mempengaruhi Kepuasan Mahasiswa pada Universitas Bina Nusantara Reina, Reina
Binus Business Review Vol 3, No 1 (2012): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v3i1.1343

Abstract

This study aims to determine the factors that influence student satisfaction of service quality. The research methodology used correlation effects of independent variables, namely the factors of service quality; reliability, responsiveness, assurance, empathy, and tangibles against the dependent variable, the satisfaction of students. The results showed that the five dimensions of service quality is significant influence on student satisfaction. BINUS University needs to improve the quality of service to increase the level of student satisfaction.
Co-Authors Gautama, Josef Bernadi Heriyanni, Eileen Irma Irawati Ibrahim, Irma Irawati