Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Putra, Alif Arkan
Unknown Affiliation
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kualitas Pelayanan Administrasi Berbasis Program Online Cak3p Putra, Alif Arkan; Syehabudin, Erik; Setiawan, Slamet; Nurlukman, Adie Dwiyanto
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p1-19

Abstract

Electronic-based administrative services support the CAK3P online program in the Jurumudi Baru Village. The CAK3P online program is a form of e-service in the form of online birth certificate and death certificate services which also have similar values ​​such as Efficiency, Fulfillment, System Availability, Responsiveness, Privacy, Compensation, and Contact. There is an indirect relationship between the e-service concept and the CAK3P online service program. This study aims to determine the Quality of Administrative Services Based on the CAK3P Online Program in Jurumudi Baru Village. This study uses a qualitative approach using observation and interview techniques in collecting research data. In the CAK3P online program, the staff's timeliness in promising the issuance of birth and death certificates has not been maximized because there are still people who complain about the timeliness that does not match working hours and also the availability of an online system, there are still problems with the main application, so from Meanwhile, the community is still not satisfied with the CAK3P online program service.
Co-Authors Adie Dwiyanto Nurlukman SLAMET SETIAWAN Syehabudin, Erik