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All Journal Jurnal IPTEK Bagi Masyarakat Bigint Computing Journal
M. Faisal Afiff Tarigan
STIT Hamzah Al Fansuri Sibolga Barus (STIT HASIBA)
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Mechanical Engineering Physics Public Health Social Sciences

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Journal : Bigint Computing Journal

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Design of Monitoring System For Hajj Departure Schedule At Medan City Ministry Of Religion Office Frans Adetya Harahap; M. Faisal Afiff Tarigan
Bigint Computing Journal Vol 2 No 1 (2024)
Publisher : Ali Institute of Reseach and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/bigint.v2i1.804

Abstract

This research aims to track the departure time of prospective Hajj pilgrims from the Medan City Ministry of Religion's online platform. The research was carried out using a system built using the PHP and MySQL programming languages. Data was collected from the previous three years to obtain an estimate of the departure schedule for prospective Hajj pilgrims from Medan City. The results of the research show that the Hajj departure schedule monitoring system that was built was effectively used by the Medan City Ministry of Religion. This system makes it possible to provide more accurate departure schedule estimates based on previous historical data. Thus, this system can help prospective Hajj pilgrims to monitor departure schedules without having to come to the office.
Measuring Service Quality Gaps in Village Administration: A SERVQUAL-Based Approach to Community Satisfaction Assessmen Aqilla Sintiya; Muhammad Yasin Simargolang; M. Faisal Afiff Tarigan
Bigint Computing Journal Vol 4 No 1 (2026)
Publisher : Ali Institute of Reseach and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/bigint.v4i1.1499

Abstract

This study examines the quality of administrative services in Sei Mencirim Village by applying the Service Quality (SERVQUAL) method. A quantitative descriptive approach was adopted, with data collected through questionnaires distributed to residents who actively use village administrative services. The research instrument was developed based on the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that all service dimensions show positive gap values between community perceptions and expectations, with an overall average gap of 0.85. This result suggests that the services provided by the village administration generally meet, and in several aspects exceed, community expectations. Among the five dimensions, assurance recorded the highest gap value, reflecting strong public confidence in staff competence and service security. In contrast, reliability showed the lowest gap value, although it remained within the satisfactory category. Overall, the study reveals that community members are satisfied with the administrative services provided by Sei Mencirim Village. Nevertheless, improving service reliability—particularly in terms of consistency, accuracy, and timeliness—remains necessary to ensure sustainable service quality. This research contributes empirical evidence on village-level public service performance and offers practical insights for policymakers seeking to improve administrative service delivery through a SERVQUAL-based evaluation framework.
Co-Authors Aqilla Sintiya Frans Adetya Harahap Mardhiyah Fakhriyah Muhammad Yasin Simargolang Musbar Yusuf Nasution