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All Journal AKUNTABILITAS ETIKONOMI Jurnal Manajemen dan Bisnis Sriwijaya Media Trend: Berkala Kajian Ekonomi dan Studi Pembangunan Jurnal Ilmiah Ekonomi dan Bisnis Assets: Jurnal Akuntansi dan Pendidikan International Journal of Social Science and Business Journal of Indonesian Tourism, Hospitality and Recreation Eksis: Jurnal Riset Ekonomi dan Bisnis Comvice : Journal of community service Yumary: Jurnal Pengabdian kepada Masyarakat JAMAIKA: Jurnal Abdi Masyarakat International Journal of Multidisciplinary Sciences and Arts Engagement: Jurnal Pengabdian Kepada Masyarakat KOPEMAS
Febrianty, - -
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : ETIKONOMI

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The Effect of Service Quality and Tax Sanctions on Service Satisfaction Hendra Hadiwijaya; F. Febrianty
ETIKONOMI Vol 18, No 2 (2019)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (279.552 KB) | DOI: 10.15408/etk.v18i2.7428

Abstract

This study aimed to analyze the effect of service quality and tax sanctions on service satisfaction and its implementation on compliance to pay personal vehicle tax. This study uses Structural Equation Modeling (SEM) as tools of analysis. The result shows that service quality affects service satisfaction, and it implies compliance with the personal vehicle tax payable compliance. Besides that, the tax sanctions affect service satisfaction, and it implies compliance with paying personal vehicle tax. Tax sanctions are a prevention tool for violations committed by taxpayers, If Service Satisfaction fails to meet expectations, and taxpayers will feel dissatisfied. If Service Satisfaction is in line with expectations, taxpayers will feel satisfied. If Service Satisfaction exceeds expectations, taxpayers will be very satisfied.JEL Classification: K34, M31
Co-Authors A. Jalaludin Sayuti Ahmad Ari Gunawan Sepriansyah Ahmad Rosadi Ayu Syafitri Budilaksono, Sularso D. Divianto Darmawi Darmawi Divianto Divianto Eka Lestari Euis Puspita Dewi, Euis Puspita Fahrul Nurzaman Fatmariani Hendra Hadiwijaya Hendra Rotama Jovan Febriantoko Jovan Febriantoko Mutiara Lusiana Annisa Putri Anggraini Putri Utami Triyana Putri Wulandari - Yobi Nagoya Pratiwi