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All Journal Publicness: Journal of Public Administration Studies
Sonia Fitri, Yola
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Social Sciences

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Journal : Publicness: Journal of Public Administration Studies

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Implementasi Program Pelayanan Dokumen Kependudukan Secara Online di Nagari Binjai Kacamatan Tigo Nagari Kabupaten Pasaman Sonia Fitri, Yola; Malau, Hasbullah
PUBLICNESS: Journal of Public Administration Studies Vol. 3 No. 2 (2024): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v3i2.170

Abstract

This research describes implementing the online population document service program in Nagari Binjai, Tigo Nagari District, Pasaman Regency. The background of this research is that many people in Nagari Binjai still have not renewed their population documents and still take care of documents directly at the Disdukcapil of Pasaman Regency. The type of research is qualitative with a descriptive approach. Interviews and documentation studies obtained data. This research uses Edward III's theory, which focuses on communication, resources, disposition, and bureaucratic structure. Of the four indicators, three have not run optimally, namely communication, resources, and disposition, while one indicator, namely the bureaucratic structure, has run well. In the communication indicator, the program's implementation has yet to be effective because the community still needs to gain more knowledge of the information conveyed by the online service program organizers. The resources available for implementing the program in Nagari Binjai are minimal, with only one person involved, and financial resources still need a particular budget allocation for this service. The attitude of implementers in the online service program in Nagari Binjai reflects a democratic attitude but still lacks the commitment needed to carry out their duties and functions correctly.
Evaluasi Program Pelayanan Online Kartu Keluarga, Akta Pencatatan Sipil dan Surat Keterangan Pindah di Nagari Binjai Kabupaten Pasaman Sonia Fitri, Yola; Malau, Hasbullah
PUBLICNESS: Journal of Public Administration Studies Vol. 2 No. 1 (2023): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v2i1.20

Abstract

This study aims to describe the evaluation of the implementation of the online service program for family cards, civil registration deeds and moving certificates in Nagari Binjai, Tigo Nagari District, Pasaman Regency. This research is motivated by the fact that in Nagari Binjai there are still many people who have not updated their population documents and the community is still providing direct services at the Population and Civil Registration Office of Pasaman Regency, the low level of public knowledge of this program, certainty of service time, and inadequate internet network. in performing online services in Nagari Binjai. This type of research is descriptive qualitative research. This data the authors get through interviews and documentation studies. The results of the study indicate that the implementation of the online service program for family cards, civil registration certificates and transfer certificates has been running in Nagari Binjai, but has not been fully effective, efficient in accordance with the predetermined objectives.
Co-Authors Hasbullah Malau