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All Journal Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Mekar
Simatupang, Devid
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Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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Journal : Jurnal Mekar

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PELAKSANAAN PEMBERSIHAN KAMAR TAMU OLEH PRAMUGRAHA DI HOTEL NARIPAN BANDUNG Simatupang, Devid; Mulyadi
JURNAL MEKAR Vol. 1 No. 1 (2022): APRIL 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i1.21

Abstract

The key to make guestroom looks tidy is by implementing room cleaning of standard operational procedure each hotel. Standard operating procedure is a standard where there is a special rule, principle, or action that is set as a reference for employees in carrying out their duties consistently. In a cleaning process at the hotel, it also need some proper and complete equipment as well as some cleaning materials that are suitable for their use. By interviewing housekeeping supervisors, the researcher obtained data regarding the number of cleaning equipment used by the room attendant in cleaning one room. The lack of equipment that is still lacking is metallic pressure. As for cleaning supplies, room attendant have their needed by request it. Researcher also asked for responses from room attendant regarding the completeness of work equipment, whether electronic or not, cleaning supplies used, and from the results obtained, room attendant said all equipment was in good condition. There are still guest complaints about the cleanliness of the guest rooms, especially on the condition of the floor, the cleanliness of the bed, the cleanliness of the pillow nests, and the cleanliness of the sheets. Likewise, the cleanliness of the bathroom which includes the cleanliness of the shower cabin, the cleanliness of the toilet bowl, and the cleanliness of the floor in the bathroom, this results in guest dissatisfaction with the services provided by the hotel.
IMPLEMENTASI PERSONAL HYGIENE ROOM ATTENDANT PADA HOUSEKEEPING DEPARTMENT SELAMA MASA PANDEMI COVID-19 DI HARRIS RESORT BARELANG BATAM Simatupang, Devid; Panggabean, Theresa
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i2.61

Abstract

This study aims to determine the personal hygiene of the room attendant and how the room attendant implements personal hygiene during the covid-19 pandemic. From this study the authors got the results from the formulation of the first problem that the knowledge of the room attendants was still a little limited, because they did not understand in explaining personal hygiene. Lack of willingness and initiative from room attendants to understand personal hygiene knowledge itself. Meanwhile, related to body image, the room attendant was quite good at understanding and implementing it. From the second formulation problem that the implementation of personal hygiene in room attendant officers is quite good after the author conducted interviews with several informants because there was still attention from superiors and checking during briefings before starting operations or while operational.
Co-Authors Eriana Pandiangan MULYADI Panggabean, Theresa