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All Journal Intellektika: Jurnal Ilmiah Mahasiswa Santri : Jurnal Ekonomi dan Keuangan Islam Quantum Wellness : Jurnal Ilmu Kesehatan Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Studi Administrasi Publik dan ilmu Komunikasi
Abdul Aziz Al Kaharudin
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Quantum Wellness : Jurnal Ilmu Kesehatan

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan di Puskesmas Kepanjenkidul Blitar Abdul Aziz Al Kaharudin; Dhiptya Ratri Anggraheni
Quantum Wellness : Jurnal Ilmu Kesehatan Vol. 1 No. 2 (2024): Juni: Quantum Wellness : Jurnal Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/quwell.v1i2.360

Abstract

The aim of this research is to determine the influence of the five dimensions of service quality on patient satisfaction, both partially and simultaneously. And to find out which variables have the most dominant influence on satisfaction. The research was conducted at the Outpatient Health Center Kepanjenkidul Blitar. The method used in this research is quantitative. The independent variables in this research are Tangible, Emphaty, Responsiveness, Reability, and Assurance. The dependent variable is patient satisfaction. The analysis method used is Multiple Linear Regression and uses SPSS version 20 for Windows statistical analysis tools. The results found that all variables had a positive and significant influence, both partially and simultaneously. The Empathy variable is the variable that has the dominant influence on satisfaction.
Co-Authors Dhiptya Ratri Anggraheni Dita Ayu Primantari Erysma Prihandini Sutowo Sutowo Wydha Mustika Maharani