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p-Index From 2020 - 2025
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All Journal GoodWill Journal of Economics, Management, and Accounting
Alias Nabire
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Economics, Econometrics & Finance

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The Influence of Product Quality and Service Quality on Competitiveness and Business Performance at Q Print Alias Nabire; Lina Maretasari
GoodWill Journal of Economics, Management, and Accounting Vol. 5 No. 1 (2025): April 2025
Publisher : www.amertainstitute.com

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Abstract

The printing industry plays an important role in disseminating information and communication in various forms, such as books, magazines, brochures, packaging, and advertising materials. This industry has experienced rapid development and offers a variety of printed product services, both digital and offset, according to customer needs. Product quality and service quality are fundamental factors for business performance and company competitiveness. The research was conducted at Q Print, a printing business located in Cikeas, Gunung Putri District, Bogor Regency. The purpose of this study was to determine the effect of product quality and service quality on competitiveness and business performance. The research methodology uses a quantitative approach in the form of research data measured in a numeric scale (numbers) that can be analyzed using statistical analysis. The data collection method is in the form of primary data obtained through distributing questionnaires to Q Print customers and secondary data in the form of product quality levels as supporting data. The data obtained were analyzed using descriptive statistical analysis that can describe the characteristics of respondents and research variables, multiple linear regression to determine the effect of product quality and service quality on business performance, and path analysis to test the role of competitiveness as a mediating variable. The results of this study indicate that Product Quality and Service Quality have a positive effect on Business Performance. Likewise, Product Quality and Service Quality have a significant effect on Competitiveness. While Competitiveness does not have a significant effect on Competitiveness. For indirect influence variables, both Product Quality and Service Quality on Business Performance through Competitiveness mediation do not have a significant effect.
Effect of SAKTI Implementation and IKPA on Financial Report Quality with Internal Control as an Intervening Variable Asep Nasrulloh; Alias Nabire
GoodWill Journal of Economics, Management, and Accounting Vol. 4 No. 2 (2024): October 2024
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/f2w1ea31

Abstract

This study aims to examine the influence of the implementation of the Agency-Level Financial Application System (SAKTI) and Budget Implementation Performance Indicators (IKPA) on the quality of financial reports, with internal control systems as an intervening variable. The research was conducted at the Directorate General of Strengthening Competitiveness of Marine and Fisheries Products, Ministry of Marine Affairs and Fisheries of Indonesia. The research method used is quantitative with a survey approach. Data were obtained from questionnaires distributed to 80 respondents and analyzed using multiple linear regression. The results of the study indicate that the implementation of SAKTI and IKPA significantly affects the quality of financial reports. Additionally, internal control systems were proven to mediate the relationship between the implementation of SAKTI and IKPA with the quality of financial reports. These findings emphasize the importance of implementing integrated information technology and budget performance indicators, as well as effective internal control systems to enhance transparency and accountability in government financial management. This study is expected to provide practical contributions to improving financial systems in government agencies and serve as an academic reference in the development of studies related to public sector accounting.
The Influence of Product Quality and Service Quality on Competitiveness and Business Performance at Q Print Alias Nabire; Lina Maretasari
GoodWill Journal of Economics, Management, and Accounting Vol. 5 No. 1 (2025): April 2025
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/n11n3b29

Abstract

The printing industry plays an important role in disseminating information and communication in various forms, such as books, magazines, brochures, packaging, and advertising materials. This industry has experienced rapid development and offers a variety of printed product services, both digital and offset, according to customer needs. Product quality and service quality are fundamental factors for business performance and company competitiveness. The research was conducted at Q Print, a printing business located in Cikeas, Gunung Putri District, Bogor Regency. The purpose of this study was to determine the effect of product quality and service quality on competitiveness and business performance. The research methodology uses a quantitative approach in the form of research data measured in a numeric scale (numbers) that can be analyzed using statistical analysis. The data collection method is in the form of primary data obtained through distributing questionnaires to Q Print customers and secondary data in the form of product quality levels as supporting data. The data obtained were analyzed using descriptive statistical analysis that can describe the characteristics of respondents and research variables, multiple linear regression to determine the effect of product quality and service quality on business performance, and path analysis to test the role of competitiveness as a mediating variable. The results of this study indicate that Product Quality and Service Quality have a positive effect on Business Performance. Likewise, Product Quality and Service Quality have a significant effect on Competitiveness. While Competitiveness does not have a significant effect on Competitiveness. For indirect influence variables, both Product Quality and Service Quality on Business Performance through Competitiveness mediation do not have a significant effect.
Co-Authors Asep Nasrulloh Lina Maretasari