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All Journal Bulletin of Social Studies and Community Development
Almahdaly, Syarifa Fizra
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Humanities Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Evaluating the Performance of the Indonesian Civil Servants to Enhance Public Service Quality: A Normative Juridical Study Almahdaly, Syarifa Fizra; Falya, Andira Arfadisa; Anugrah, Vicka Estu Putri; Faradiba, Diandra Salsabila
Bulletin of Social Studies and Community Development Vol 2, No 1 (2023): Bulletin of Social Studies and Community Development
Publisher : Institute of Multidisciplinary Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61436/bsscd/v2i1.pp11-25

Abstract

Abstract: The Civil Servants plays a central role in improving the quality of public services in Indonesia, including the implementation of government policies, service facilitation, and responding to the needs of the community. This study aims to identify the role of Civil Servants in enhancing the quality of public services, the factors influencing Civil Servants performance, and its impact on public satisfaction. The research method used is a literature review with a descriptive analysis of regulations, Civil Servants professionalism principles, and obstacles encountered in task implementation. The results show that Civil Servants professionalism, including competence, responsibility, and integrity, significantly influences the effectiveness of public service delivery. Moreover, obstacles such as the lack of a measurable performance management system, unconstructive evaluations, and limited technology also affect Civil Servants performance. Strengthening the merit system, continuous training, and the application of principles of transparency and accountability in service delivery are necessary steps to improve Civil Servants performance. In conclusion, good Civil Servants performance will enhance the quality of public services and strengthen public trust in the government, thus supporting the achievement of national development goals.    Keywords: state civil apparatus, public service quality, professionalism, merit system, performance barriers.
Co-Authors Anugrah, Vicka Estu Putri Falya, Andira Arfadisa Faradiba, Diandra Salsabila