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All Journal Journal of Administrative and Sosial Science (JASS) Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Mahasiswa Manajemen dan Akuntansi
Daffa Raihan Arya Mas’adi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Journal : Gemilang: Jurnal Manajemen dan Akuntansi

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Transformasi Digital Administrasi Imigrasi : Studi Implementasi Autogate di Pos Lintas Batas Daffa Raihan Arya Mas’adi
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2142

Abstract

Digital transformation in public administration is an important element in increasing the efficiency and effectiveness of services, including in the immigration sector. This research aims to analyze the implementation of the Autogate system as a form of digitalization of immigration services at National Border Posts (PLBN), especially at PLBN Entikong and Skouw. Autogate is a biometric-based automatic inspection system designed to speed up the immigration process while strengthening security aspects. Using a descriptive qualitative approach, data was collected through document study, in-depth interviews and participant observation. The research results show that Autogate is able to improve service efficiency and supervision, but still faces various challenges such as limited technological infrastructure, human resource readiness, and data security issues. This research emphasizes the importance of adaptive and inclusive implementation strategies, as well as strong national regulatory and policy support to realize sustainable immigration digital transformation.
Kompleksitas Regulasi Administrasi Keimigrasian dan Dampaknya terhadap Layanan Publik Daffa Raihan Arya Mas’adi
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 6 No. 1 (2026): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v6i1.3358

Abstract

Immigration administration is one of the important instruments in modern governance that is directly related to cross-border human mobility. This research aims to explore the complexity of immigration administrative regulations in Indonesia and their impact on the quality of public services. The complexity of regulations is reflected in the fragmentation of policies, layered bureaucracy, and implementation gaps that cause services to be slow, inefficient, and prone to multiple interpretations. This research uses a descriptive qualitative method with a literature study approach, examining laws and regulations, legal documents, and relevant academic literature. The analysis was carried out with content analysis and a normative approach to assess the suitability between legal norms and implementation in the field. The results of the study show that overlapping regulations and weak coordination between agencies create legal uncertainty, reduce accountability, and weaken public trust in immigration institutions. In addition, a layered bureaucracy causes service distortions in the form of inefficiencies, corruption opportunities, and limited transparency. To overcome these problems, regulatory reform is needed that emphasizes cross-sector harmonization, strengthening the capacity of apparatus, utilizing digital technology, and improving accountability mechanisms and community participation. This reform is expected to be able to realize public services in the field of immigration that are simpler, responsive, and with integrity.
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