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All Journal Indonesian Journal Of Economy Studies Indonesian Journal Of Law Studies
Permana, Erwin Ade
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Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Indonesian Journal Of Law Studies

 1 
KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA KANTOR KELURAHAN SIDODADI KECAMATAN WONOMULYO KABUPATENPOLEWALI MANDAR Permana, Erwin Ade
Indonesian Journal Of Law Studies Vol 2, No 2 (2023): Indonesian Journal Of Law Studies
Publisher : Siddiq Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63828/ijls.v2i2.105

Abstract

This study aims to identify and describe the quality of public services at the Sidodadi Village Office, Wonomulyo District, Polewali Mandar Regency, especially in terms of building permits (IMB) and to know and describe the factors that influence public services at the Sidodadi Village Office, Wonomulyo District, Polewali Mandar Regency, especially in terms of obtaining a building permit (IMB). The research method used is a qualitative method with a descriptive type of research aimed at exploring facts about the quality of public services in the Sidodadi Village. The informants for this study consisted of village heads, secretaries and village staff and the community, so that the total number of informants in this study were 13 people. The results of this study are: The quality of public services in the Sidodadi Village is fairly good. This is in accordance with the results of interviews on the five aspects of service quality, namely: Tangible, Reliability, Responsiveness, Assurance, and Empathy, which obtained satisfactory results, except for facilities in the form of a narrow parking lot. and a slightly hot waiting area. While the factors that influence service performance consist of capabilities and infrastructure factors. 
KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA KANTOR KELURAHAN SIDODADI KECAMATAN WONOMULYO KABUPATENPOLEWALI MANDAR Permana, Erwin Ade
Indonesian Journal Of Law Studies Vol. 2 No. 2 (2023): Indonesian Journal Of Law Studies
Publisher : Siddiq Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63828/ijls.v2i2.105

Abstract

This study aims to identify and describe the quality of public services at the Sidodadi Village Office, Wonomulyo District, Polewali Mandar Regency, especially in terms of building permits (IMB) and to know and describe the factors that influence public services at the Sidodadi Village Office, Wonomulyo District, Polewali Mandar Regency, especially in terms of obtaining a building permit (IMB). The research method used is a qualitative method with a descriptive type of research aimed at exploring facts about the quality of public services in the Sidodadi Village. The informants for this study consisted of village heads, secretaries and village staff and the community, so that the total number of informants in this study were 13 people. The results of this study are: The quality of public services in the Sidodadi Village is fairly good. This is in accordance with the results of interviews on the five aspects of service quality, namely: Tangible, Reliability, Responsiveness, Assurance, and Empathy, which obtained satisfactory results, except for facilities in the form of a narrow parking lot. and a slightly hot waiting area. While the factors that influence service performance consist of capabilities and infrastructure factors. 
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