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All Journal Jurnal Riset Sistem Informasi
Nabila Miftha Huljanah
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Computer Science & IT Education Other

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Journal : Jurnal Riset Sistem Informasi

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Perancangan Sistem Informasi Pemesanan Tiket Kereta Api Layanan Lokal Palembang Raya Berbasis Aplikasi KAI Access (Studi Kasus Pada PT KAI) Nabila Miftha Huljanah; Fenny Purwani; Kristin Kristin; Apriani Apriani; Nindy Tri Buana
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/xjha4026

Abstract

 In this era of technology, to handle several obstacles in conventional ticket ordering such as long queues at the station, limited time owned by consumers, the process of delivering information about ticket prices for the day of departure or previous dates that cannot be processed, PT Kereta Api Indonesia (KAI) provides a solution through the KAI Access application which will facilitate ticket ordering, fast transaction process, reduce operational costs when ordering tickets, delivery of information about schedules and ticket prices that can be accessed quickly. By downloading the KAI Access application, the counter feels like it is in your hand, like the slogan buying tickets is as easy as updating status is one of PT. KAI's campaigns in the program buying tickets is easy.
Analisis Manajemen Layanan Teknologi Informasi dalam Proses Pemesanan Produk melalui Aplikasi Klik Indomaret pada PT Indomarco Prismatama Fenny Purwani; Nabila Miftha Huljanah; Kristin Kristin; Apriani Apriani; Dini Hermiyani
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/3jq00d25

Abstract

This study aims to analyze information technology service management (IT Service Management) in the product ordering process through the Klik Indomaret application developed by PT Indomarco Prismatama. As consumer demand for fast and efficient online shopping services increases, the company is required to provide a reliable, responsive, and user-friendly IT service system. This research employs a qualitative approach, using data collection techniques such as interviews, observations, and document analysis. The analysis is based on the ITIL (Information Technology Infrastructure Library) framework to evaluate the effectiveness of service management in supporting core business processes. The findings indicate that although the Klik Indomaret application has positively contributed to streamlining the ordering process and improving customer satisfaction, several challenges remain, such as delays in stock data updates, system disruptions, and limited integration among IT services. Recommendations include enhancing system monitoring, optimizing the service desk, and strengthening incident management strategies. These findings are expected to serve as a foundation for the future development of more robust IT services.
Co-Authors Apriani Apriani Dini Hermiyani Fenny Purwani Kristin Kristin Nindy Tri Buana