Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Economicate Studies
Abdillah, Rony
Unknown Affiliation
Economics, Econometrics & Finance Education Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Economicate Studies

 1 
The Influence of Employee Performance on Customer Satisfaction, Trust, and Loyalty Abdillah, Rony
Journal of Economicate Studies Vol. 8 No. 1 (2024): Journal of Economicate Studies
Publisher : Islamicate Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32506/joes.v8i1.461

Abstract

This article discusses about the influence of employee performance on customer satisfaction, trust, and loyalty. The findings of this study are: the reason for customers that may be more loyal to a service’s brand is the recognition of their need by the service producers or sellers. Therefore, a customer may show greater brand loyalty in order to cultivate a satisfying relationship with the seller. The research will identify perceived service quality, consumer satisfaction, and trust that affect consumer loyalty. Researcher used structural equation model with the AMOS 4.01 program to calculate the effect of each variable. A model will be developed to describe these relationships.
Co-Authors