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Wahyu Gunawan P., Andreas
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Journal : Journal of Comprehensive Science

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The Effect Of Facility Service Quality, Interactive Service Quality, Delivery Service, Compensation, Job Satisfaction On Employee Performance Agusantoso, Priscilla; Wahyu Gunawan P., Andreas
Journal of Comprehensive Science Vol. 2 No. 8 (2023): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v2i8.494

Abstract

This study aims to analyze the effect of facility service quality, interactive service quality, service delivery, compensation on job satisfaction and their impact on employee performance at PT. Shopee consisting of 150 respondents. The methodology of this research was conducting a questionnaire survey for testing the research hypothesis and using a Structure Equation Model (SEM) for data analysis. The finding resulted in the show that facility service quality, interactive service quality service delivery, compensation and job satisfaction have a positive effect on employee performance. Managerial implications should be that managers complete and fulfill the facilities provided to their employees, as well as socialize policies within the company.
Co-Authors Agusantoso, Priscilla