Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Madani: Multidisciplinary Scientific Journal
Widana, Arfandi Viko
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Public Health Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Madani: Multidisciplinary Scientific Journal

 1 
Pengaruh Keamanan dan Kualitas Pelayanan Terhadap Reputasi Dalam Belanja Online Pada Millennials di Shopee Widana, Arfandi Viko; Rachbini, Widarto
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 12 (2025): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The security aspect is an important element in online transactions, covering personal data protection, secure payment systems, and user protection policies designed to provide comfort and a sense of security when transacting. In addition, service quality, which includes quick response, ease of access, service friendliness, and delivery accuracy, plays a significant role in building Shopee's reputation as the millennial generation's favorite e-commerce platform. The results of quantitative analysis with a multiple linear regression approach show that service quality has a greater influence than security in shaping the platform's reputation. These findings highlight the importance for Shopee to continue to innovate in improving service quality and strengthening the security system in order to maintain customer trust, increase loyalty, and strengthen its position amid the increasingly dynamic e-commerce market competition.
Co-Authors