Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jumat Informatika: Jurnal Pengabdian Masyarakat
Rohimatunnisa, Shevi
Unknown Affiliation
Computer Science & IT Education Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Digitalisasi Layanan Pengaduan Masyarakat Di Desa Mentoro Umardiyah, Fitri; Hendrawan, Moch. Helmi; Rohimatunnisa, Shevi; Fadilla, Syafira Nur; Nasrulloh, Muhammad Farid; Putra, Ino Angga; Bahtiar, Yuyun
Jumat Informatika: Jurnal Pengabdian Masyarakat Vol. 6 No. 3 (2025): Desember
Publisher : LPPM Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/abdimasif.v6i3.6406

Abstract

Villages have a very strategic role in providing services to the public. One important service is the handling of public complaints. In Mentoro Village, the complaint system is still conventional, so that reports from the community are not neatly documented, which risks hindering follow-up and slowing down the response from village officials. The community service team implemented a program with the aim of providing an effective, efficient, and transparent means of conveying the aspirations, complaints, and suggestions of the community to the village government. The community service program was designed to provide solutions through the provision of easily accessible digital-based complaint facilities, such as Google Forms and QR codes, as well as socialization of their use. The activities were carried out in three stages, namely socialization, demonstration, and assistance. Through the implementation of a complaint system based on Google Forms and QR codes, the community now has easier, faster, and more practical access to convey their aspirations, complaints, and suggestions to the village government. This system also helps village officials in documenting reports neatly, systematically, and transparently so that follow-up can be carried out more effectively
Co-Authors Bahtiar, Yuyun Fadilla, Syafira Nur Hendrawan, Moch. Helmi Ino Angga Putra Muhammad Farid Nasrulloh Umardiyah, Fitri