Translitera : Jurnal Kajian Komunikasi dan Studi Media
Vol 7 No 2 (2018): September 2018

THE EFFECT OF BRAND EXPERIENCE ON BRAND TRUST AND BRAND LOYALTY

Didit Darmawan (Universitas Mayjen Sungkono Mojokerto)



Article Info

Publish Date
30 Sep 2018

Abstract

The marketing literature has acknowledged that consumers are looking for brands that provide a good, unique and unforgettable experience. The success of a brand in the long run depends greatly on the number of loyal consumers who regularly buy on a particular brand. This study aims to analyze and discuss the effect of brand experience on brand trust and brand loyalty. The research method used is a survey. The population in this study were consumers of Zwitsal products as a product for babies but used among adults. Respondents were set at 100 people. The sampling method used in this study is a non probability sampling method. The technique used is convenience sampling where respondents are based on anyone who by chance is seen as fulfilling the requirements as a data source. The analytical tool used is linear regression with the help of SPSS 24.0 for Windows software. The results show that brand experience has a significant positive effect on brand trust, and brand experience has a significant positive effect on brand loyalty

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Journal Info

Abbrev

translitera

Publisher

Subject

Social Sciences

Description

Memuat artikel hasil penelitian dan kajian kritis bidang komunikasi dan media mengenai ilmu-ilmu sosial dan politik, humaniora, komunikasi, media dan ...