KONSEP DAN TEKNIK MANAIEMEN MUTU TERPADU

Pruba, Saut

Jurnal Manajemen dan Bisnis
Vol 11. No. 1 Tahun 2011

Quality is a term that has diflferent meanings to different people. Quality set out in this paper are the features and characteristics of the total of a product or service associated with its ability to satisfij the needs of the visible or disguised. The quality of the environment requires an establishment of TQM because quality can not be examined only in a product. In this paper also discussed the concept of the seven TQM: continuous improvement, Six Sigma, employee empowerment, benchmarking, just in time, the concept of Taguchi TQM techniques and knowledge. TQM is the seventh technique check sheet, scatter diagrams, cause-effect diagrams, Pareto charts, flow charts, histograms, and statistical process control.