Viva Medika: Jurnal Kesehatan, Kebidanan dan Keperawatan
Vol 5 No 1 (2012)

HUBUNGAN KUALITAS LAYANAN ANTENATAL CARE DENGAN KEPUASAN PASIEN DI PUSKESMAS II PURWOKERTO UTARA

Etika Dewi Cahyaningrum (Unknown)
Safitri Damayantii (Unknown)



Article Info

Publish Date
24 Jul 2017

Abstract

Background :The quality of maternal health services in Indonesia is still belowexpectations. Compliance with health care facilities to the standard of service isstill need to be improved and enhanced. Antenatal care is health care by healthprofessionals (obstetricians and midwives, general practitioners, midwives andnurses) to pregnant women during pregnancy. Factors influencing antenatalvisits, among others: the knowledge of pregnant women, health center facilities,and the satisfaction derived.Target of :The purpose of this study was to determine the relationship betweenthe quality of antenatal care with patient satisfaction.Method :This type of research is a kind of analytic survey research with crosssectional approach. The population in this study were all pregnant women whohad antenatal care at the health center II North Purwokerto, Banyumas Regency.The sampling method used is incidental sampling, were 40 respondents. Methodsof data collection using questionnaires.Result of :Patient assessment of quality of ANC services at the health center IINorth Purwokerto, Banyumas regency in 2012, mostly in the category of eitheragree or as many as 25 respondents (62.5%). To the satisfaction of patients at thehealth center II North Purwokerto, the majority of respondents in the categorysatisfying as many as 29 respondents (72.5%). Based on the results of Spearmanrank test, the value of ρ value 0,001 <α (0.05), then there is a strong relationshipbetween the quality of antenatal care with patient satisfaction in the health centerII North Purwokerto, Banyumas Regency Year 2012 (CC = 0.622).Conclusion :There is a strong relationship between the quality of antenatal carewith patient satisfaction in the health center II North Purwokerto, Banyumasregency. Keyword :Quality of care, antenatal care, patient satisfaction

Copyrights © 2012






Journal Info

Abbrev

VM

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

Viva Medika Is a journal that publishes articles or research results relating to health, nursing and midwifery issues. Viva Medika is published by Harapan Bangsa University twice a year (September and February). The mission of the Journal of Viva Medika is to disseminate and discuss scientific ...