Jurnal Riset Akuntansi Aksioma
Vol 16 No 2 (2017): Aksioma - Jurnal Riset Akuntansi, Desember 2017

ANALISIS PEMERINGKATAN KINERJA DENGAN PERSPEKTIF BALANCED DETERMINAN BUSNIESS TO CONSUMER (B2C) E-COMMERCE DI KOTA MATARAM

Marchidita, Risa (Unknown)
Nurabiah, Nurabiah (Unknown)
Hilendri L, Baiq Anggun (Unknown)



Article Info

Publish Date
30 Dec 2017

Abstract

The objective of this study is to examine the influence of lifestyle, trust, perception of risk, perception of ease, perception of benefits, perception of control, customer satisfaction and customer loyalty toward the business to consumer e-commerce system. This study was conducted in Mataram City by targeting online shopping user as research sample. The data used in this study is collected through the distribution of questionnaire with 100 respondents divided into several clusters of dissemination. The results of this study indicate that trust, perception of ease and customer loyalty significantly influence business to consumer e-commerce system. Meanwhile, other variables such as lifestyle, risk perception, benefit perception, control perception and customer’s satisfaction do not affect business to consumer e-commerce system. This study implies that business to consumer e-commerce systems system needs to be improved both in terms of ease and security in the transaction in order to maximize the system in online shopping transactions.

Copyrights © 2017






Journal Info

Abbrev

aksioma

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Aksioma Jurnal Riset Akuntansi adalah jurnal ilmiah akses terbuka peer-reviewed yang dikelola dan diterbitkan oleh Pusat Kajian dan Pengembangan Akuntansi (PKPA) Fakultas Ekonomi dan Bisnis Universitas Mataram. Jurnal tersebut menerbitkan berbagai penelitian dan ulasan di bidang akuntansi. ...