ANALISIS PENERAPAN TEORI ANTRIAN DENGAN MENGGUNAKAN JALUR TUNGGAL PADA PENGAMBILAN DANA PENSIUN ASABRI DI PT POS INDONESIA (PERSERO) CABANG MANOKWARI

Hasna Wati Nahda (Universitas Papua)
Dirarini Sudarwadi (Universitas Papua)
Y. Heri Saptomo (Universitas Papua)

Cakrawala Management Business Journal
Vol 1 No 1 (2018)

This research aims to explain about the system of single track queue models and to know the measure of service performance on removal of pension funds Asabri in PT Pos Indonesia (Persero) Branch Manokwari. The types of this research is descriptive quantitative.Analytical method that used is a single track queue models that means only one and stage of service that should be passed by recipient of pension funds in the service. The result of this research used of system single track queue up models that shown the characteristic of queuing by average queue system (Ls) 15 people. The average in queuing (Lq) 14,0625 people while the opportunity of people in system (Po) as much as 6,25%. The average is waiting in the queue (Wq) of 0,46875 minutes or 30 seconds, 93,75% busyness level in the calculation of performance queuing system in this research is still optimal in reference with the predefined service standars.