International Journal of Applied Sciences in Tourism and Events
Vol 3 No 1 (2019): June 2019

ANTECEDENTS OF CUSTOMER SATISFACTION IN FOOD SERVICE BUSINESS (A REVIEW)

Rafael Modestus Ziku (Unknown)
Liesiana Kurniawati (Department of Hotel Management, Politeknik Elbajo Commodus)
Febi Marice Erni Utan (Department of Hotel Management, Politeknik Elbajo Commodus)
Adrianus Nabung (Department of Hotel Management, Politeknik Elbajo Commodus)

Article Info

Publish Date
11 Jun 2019

Abstract

This study presents literature review relating to antecedents of customer satisfaction in food service business. The review is based on literatures about customer satisfaction in food service related business that have been published in peer reviewed journals in the period from 2012 to 2016. A total of 17 articles were reviewed. Through a systematic review process, the result of this study shows there are three major antecedents of customer satisfaction in food service related business, namely quality of service, food attributes, and atmospheric factors

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Journal Info
International Journal of Applied Sciences in Tourism and Events
Website

Abbrev

IJASTE

Publisher

Politeknik Negeri Bali

Subject

Arts Humanities

Description

International Journal of Applied Sciences in Tourism and Events (IJASTE) is an electronic international journal publishing a variety of issues related to tourism including applied sciences in tourism and events, arts and entertainment, socio-culture, language and communication, economy, business, ...