Jurnal InterAct
Vol 7, No 2 (2018): Jurnal InterAct

ANALYSIS OF CORPORATE REPUTATION BUILDING THROUGH CORPORATE STORY STRATEGY (CASE STUDY ON GO-JEK ONLINE-BASED TRANSPORTATION SERVICE)

Wiisti Fenty Fevrieranty (Magister Program, Communication Department, University of Indonesia)



Article Info

Publish Date
31 Jul 2019

Abstract

Reputation is important to strengthen the attractiveness of a company. Company with a positive reputation can more easily attract the target market by showing the uniqueness of the company as a competitive advantage. Nowadays, more and more companies are trying to build a positive reputation in order to maintain its success for long term. The purpose of this study is to analyze how the reputation building at Gojek as one of the technology-based companies through corporate story strategy that followed. This study uses qualitative research method by conducting content analysis techniques and in-depth interviews to many customers as their stakeholders. Content analysis was carried out on the content of  www.go-jek.com site and the results showed that activity is a key element and is most strongly represented the corporate story in their official website. By implementing this corporate story strategy, Gojek can build a reputation platform by presenting elements of "mission", "morality" and "behavior" that can guide stakeholder belief and perception to a good reputation.

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Journal Info

Abbrev

fiabikom

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

The articles and themes presented in the journal have the goal to increase the understanding of the importance of communication and in developing new concepts to provide solutions in implementing communication science in ...