<![CDATA[The rapid and sophisticated technological developments in banking activities, cannot be denied has provided ease of access to customers, through the Internetnetwork with the concept of digital banking services. Customers are so pamperedwith the ease of transacting, which can be done anytime and anywhere. Customerloyalty is the main target in line with the intense competition among banks, in aneffort to provide smart, fast and efficient service with the use of informationtechnology. The protection of customer information and data is not sufficient torely solely on legislation issued by the government, but must be complemented andreinforced by the formulation and application of rules or internal policies of banksconcerning information protection and customer data including the process ofobtaining, collecting, processing, analysis, storage, appearance, announcement,dispatch, dissemination and destruction.]]>
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