<![CDATA[The legal protection of patients' rights participating in the Health Social Security Administering Board (BPJS), in obtaining government health services, issued Law Number 24 of 2011 stipulating two State-Owned Enterprises namely PT Askes (Persero) and PT Jamsostek (Persero) to be changed in form became a Public Service Agency to carry out five programs mandated by Law Number 40 of 2004, namely the Health Insurance program for Health BPJS and other programs submitted to BPJS Employment. Hospitals in providing health services to BPJS participants are constrained by the unmet fulfillment of facilities and infrastructure in accordance with applicable standards and the non-fulfillment / availability of consumable medicines and medical materials needed. The provision of Article 49 of Law Number 24 Year 2011 states that for those parties who feel disadvantaged and their complaints cannot be resolved by the quality control unit, dispute resolution can be done through a mediation mechanism. Settlement agreements through mediation must be in writing, final and binding. In the case of complaints that cannot be resolved by controlling the quality of services and handling complaints by participants through the unfinished mechanism of dispute resolution, it can be submitted to the District Court in the area where the applicant lives.]]>
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