Jurnal Maps (Manajemen Perbankan Syariah)
Vol 1, No 2 (2018)

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DI DINAMIKA MOTOR TASIKMALAYA

Sudiarti, Sri (Unknown)



Article Info

Publish Date
22 Jul 2019

Abstract

The purpose of this research is to know and analyze about the influence of Service Quality to Consumer Satisfaction in DinamikaMotorTasikmalaya.The type of research used is Verifier Verifikatif. The research method used in this research is survey method, while data collection technique is done through questioner and interview. Respondents are taken as many as 100 respondents viewed from the number of population (consumers) who come per day. The analysis tool used is simple regression analysis and t test.The results showed that the Quality of Service in Dinamika Motor Tasikmalaya good, as well as customer satisfaction Tasikmalaya Motor Dinamika including good. Service quality positively affects customer satisfaction in Dinamika Motor Tasikmalaya.

Copyrights © 2018






Journal Info

Abbrev

maps

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Maps (Manajemen Perbankan Syariah) merupakan jurnal keilmuan yang diterbitkan oleh jurusan perbankan syariah STIBANKS Al Ma'soem Bandung. Jurnal ini merupakan wadah publikasi karya ilmial berupa tulisan akademisi, peneliti dan praktisi tentang penelitian murni dan terapan pada bidang ...