MANAGING PRODUCT RELIABILITY IMPROVEMENT PROJECTS

Gembong Baskoro (Faculty of Industrial Technology, Petra Christian University)

Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri
Vol. 7 No. 1 (2005): JUNE 2005

Product reliability improvement projects have shown promising results for industries to preserve customer satisfaction. Therefore, best practices on reliability improvement in industries that operate in high volume consumer product can be used as a reference toward managing product reliability improvement. In reliability improvement the method should not only focus on how to achieve the expected deliverable but also to sustain the improvement itself and to close the improvement loop. The importance of managing product reliability improvement is on how to ensure that the project moves to the right direction without loosing its flexibility.