Jurnal Analisis Bisnis Ekonomi
Vol 17 No 2 (2019): Volume 17, Nomor 2, Oktober 2019

Pengaruh FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN JASA TRANSPORTASI GOJEK DI MAGELANG

Nugroho, Wahid Putro (Unknown)



Article Info

Publish Date
26 Nov 2019

Abstract

Technological progress is increasingly felt by all circles, such as product services (Go Box, Go Ride, Go Shop, and Go Food) produced by PT. Gojek Indonesia. But there are still consumers who complain about the quality of service from Gojek. This study aims to determine the effect of price and service quality on customer satisfaction provided by Gojek transportation services in Magelang. Data collection techniques in this study used random sampling techniques. The samples taken in this study were senior high school/vocational high school, college student, employee, and general public with 120 respondents. Analysis and testing of hypotheses using multiple linear regression. The results of this study state that Price and Service Quality have a positive effect on Customer Satisfaction.

Copyrights © 2019






Journal Info

Abbrev

bisnisekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

urnal Analisis Bisnis Ekonomi is a journal published by the Faculty of Economics and Business, Universitas Muhammadiyah Magelang, published twice a year in April and October. The publication of this journal is intended as a medium of information exchange and scientific work between faculty, alumni, ...