Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi
Vol 2, No 3 (2016): Vol. II No. 3 April 2016

PENGARUH CUSTOMER VALUE TERHADAP LOYALITAS NASABAH TABUNGAN SIKOCI PADA BANK NAGARI CABANG PADANG PANJANG

Susri yanti (Unknown)



Article Info

Publish Date
18 Apr 2017

Abstract

This study aims to see how the influence of customer value (customer value) consisting ofproduct value, service value, and value pricing on customer loyalty savings Sikoci atBranch Bank Nagari Padang Panjang. The population in this study is the savingscustomers Sikoci at Branch Bank Nagari Padang Panjang. Samples taken as many as 100respondents using the technique of Non-Probability Sampling is sampling based on certaintargets. Based on the research results, obtained the following regression equation: Y =3,357 - 0,009X1 + 0,327X2 + 0,172X3. The sequence individually on each of the mostinfluential variable is the variable value of the service with a regression coefficient of0.327, then the variable value pricing with a regression coefficient of 0.172, followed bythe variable value of the product with negative regression coefficient of -0.009. Sedangkais keseluruhukan affect customer value 29.8% based on testing Adjusted R Square. Thismeans that 70.2% of customer loyalty is influenced by other variables.Keywords: Customer Value (Value Product, Service Value, Value Price) CustomerLoyalty.

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Journal Info

Abbrev

menaraekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

JURNAL MENARA EKONOMI, merupakan jurnal penelitian dan kajian ilmiah yang diterbitkan Fakultas Ekonomi UMSB. Penyunting menerima kiriman naskah hasil kajian dan penelitian untuk bidang ekonomi untuk dipublikasikan di jurnal ini. Naskah yang masuk akan dievaluasi dan disunting untuk keseragaman ...