Jurnal Akuntansi Barelang
Vol 2 No 1 (2017): Jurnal Akuntansi Barelang

PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN DAN CUSTOMER RELATIONSHIP MARKETING TERHADAP KEPUASAN PASIEN RAWAT JALAN PADA RSUD DR MUHAMMAD ZEIN PAINAN KABUPATEN PESISIR SELATAN

Nanda Harry Mardika (Universitas Putera Batam)
Symponi Indra (Universitas Putra Indonesia YPTK)



Article Info

Publish Date
06 Dec 2019

Abstract

The Purposes of this Research aim to determine the effect of the quality of products, service quality and Customer Relationship Marketing in partially and simultaneously to the Satisfaction of patients at In Hospital Outpatient DR. Muhammad Zein Painan South Coastal District. Metodhology of this research was used quantitative descriptive methods and multiple linear regression analysis wich used SPSS version 20.0. By using 100 samples, the result shows that quality of products, service quality and Customer Relationship Marketing partially and simultaneously have a positive and significant influencing to the In Hospital Outpatient DR. Muhammad Zein Painan South Coastal District. The regression equation for these three variables is Y = 12 469 + 0, 229 X1 + 0, 493X2. + 0, 260X3. The magnitude effect of three independent variables as together to the dependent variable is 47,9% and 52.1 % is influenced by other variables which are not examined in this study.

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Journal Info

Abbrev

jab

Publisher

Subject

Economics, Econometrics & Finance

Description

This journal contains accounting studies which include Financial Accounting, Public Sector Accounting, Management Accounting, Economic, Islamic Financial Accounting and Management, Auditing, Corporate Governance, Ethics and Professionalism, Corporate Finance, Accounting Education, Taxation, Capital ...