Jurnal Mnemonic
Vol 1 No 1 (2018): Mnemonic Vol. 1 No. 1

PENGUKURAN KEPUASAN PENGGUNA DAN PENINGKATAN LAYANAN AKADEMIK ONLINE DI UNIVERSITAS MAJALENGKA

Abdurahman, Dede (Unknown)
Sopiandi, II (Unknown)



Article Info

Publish Date
01 Feb 2018

Abstract

The development of Information and Communication Technology penetrated to various aspects, not only in the field of business oriented, but also in the areas of government and education. Similar to other fields, in the field of education, Information and Communication Technology is one of the main needs for quality education. This study is an analytical survey to measure the level of satisfaction of SIMAK or web-based online application. Methods of data collection by spreading questionnaires to respondents or students as users of academic services at Majalengka University. The research models and instruments are based on the Customer Information Satisfaction (CIS) model, where after selection and testing the five dimensions of measurement are customer service, security, ease of use, information content, and innovation. Furthermore, based on these 5 dimensions composed an instrument or attribute measurement consisting of 15 questions.

Copyrights © 2018






Journal Info

Abbrev

mnemonic

Publisher

Subject

Computer Science & IT

Description

Jurnal Mnemonic adalah jurnal nasional yang diterbitkan oleh Teknik Informatika Institut Teknologi Nasional Malang, sebagai media publikasi hasil penelitan dan pengabdian masyarakat dalam bidang Teknik Informatika bagi para akademisi dan peneliti untuk mempublikasikan karya-karya ilmiah di khalayak ...