Jurnal Ilmiah Ranggagading (JIR)
Vol 1, No 2 (2001): Jurnal Ilmiah Ranggagading

Analisis Antrian Pada Teller : Study Kasus Pada Bank Rakyat Indonesia ( BRI ) Bogor

Sujana, Sujana (Unknown)

Article Info

Publish Date
28 Feb 2012

Abstract

BRI unit Bogor is a state bank moving in banking retail business . The tendency of queue by customers particularly post banking-liquidation in Indonesia has caused BRI facing the problem of tellers service. Based on the statistical process control (SPC) there were mistakes caused by human error instead by machine. These mistake were due to the service that was out of the statistical control that resulted in the service time varieties especially on peak days or at the and of every week activities

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Journal Info
Jurnal Ilmiah Ranggagading (JIR)
Website

Abbrev

jir

Publisher

Institut Bisnis dan Informatika Kesatuan

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ranggagading (JIR) is published by Sekolah Tinggi Ilmu Ekonomi Kesatuan (STIEK). Published twice a year. JIR is a media communication and reply forum for scientific works especially concerning the field of Accounting and ...